Five9 Developer

Join a Global Leader in Workforce Solutions – Net2Source Inc. Who We Are Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price. Title: Five9 Consultant Location: Chicago, IL(Onsite) Mode of Hiring: Contract Please find below the job description. About the Role We're seeking skilled Five9 Developers to join a high-impact initiative modernizing enterprise contact center operations. You'll build, configure, and integrate Five9 solutions — from IVR scripting and call flow development to API integrations and custom automation — in a fast-paced, collaborative environment. What You'll Do • Develop, configure, and maintain Five9 IVR applications and call flows using Five9 Studio (Visual IVR) and scripting capabilities. • Build and maintain inbound, outbound, and blended campaign configurations including ACD routing, skill-based routing, and queue management. • Develop integrations between Five9 and CRM/enterprise systems (Salesforce, ServiceNow, Microsoft Dynamics) using Five9 REST APIs, SOAP APIs, and pre-built connectors. • Implement Five9 screen pops, CTI integrations, and agent desktop customizations to improve agent experience and efficiency. • Configure and maintain Five9 Intelligent Virtual Agents (IVA) and chatbot flows for automated self-service journeys. • Build outbound dialer campaigns (predictive, progressive, preview, and power dialers), including list management and compliance (TCPA/DNC) configurations. • Develop real-time and historical reporting using Five9 reporting tools, dashboards, and data exports for operational and executive stakeholders. • Perform unit testing, integration testing, and UAT support for Five9 configurations and custom integrations. • Troubleshoot and resolve Five9 platform issues including call routing failures, integration errors, and performance degradation. • Document technical configurations, integration specifications, runbooks, and deployment procedures. • Participate in sprint planning, code reviews, and Agile ceremonies as part of a cross-functional delivery team. What We're Looking For • 3+ years of hands-on Five9 development and configuration experience in enterprise contact center environments. • Strong proficiency with Five9 Studio, VCC Administration, and IVR/call flow development. • Hands-on experience with Five9 REST and SOAP APIs for CRM integrations, data dips, and workflow automation. • Experience building Five9 integrations with at least one major CRM platform (Salesforce, ServiceNow, or Microsoft Dynamics). • Solid understanding of telephony fundamentals: SIP, VoIP, DTMF, call recording, and ACD routing logic. • Experience with outbound dialer configurations and compliance requirements (TCPA, DNC list management). • Proficiency in at least one programming or scripting language: JavaScript, Python, Java, or similar — for API development and automation. • Familiarity with Agile/Scrum development methodologies and tools (Jira, Confluence). • Strong analytical and problem-solving skills with a detail-oriented approach to testing and quality. • Five9 Certified Administrator or equivalent hands-on certification preferred. Why Work With Us? At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition • America's Most Honored Businesses (Top 10%) • Fastest-Growing Staffing Firm by Staffing Industry Analysts • INC 5000 List for Eight Consecutive Years • Top 100 by Dallas Business Journal • Spirit of Alliance Award by Agile1