Job Title: Gen AI Engineer Developer Job Location: Remote (EST/CST time zones) Key Technology: AI, Python Job Responsibilities: As we transform our customer service desktop, the foundational components should be built in a way that Gen AI capabilities can be built / integrated as needed to • Enhance Customer Experience (Personalized interactions; Faster and more efficient self-service), • Improved Agent Productivity (Real-time agent assistance; Automated call summarization and documentation, simplified workflows; streamlined agent onboarding and training), • Streamlined Operations (Intelligent call routing; Automated quality assurance and coaching; Predictive Analytics and insights) Skills and Experience Required: • Strong programming skills in Python, and familiarity with libraries like Transformers, Pandas, scikit-learn, Seaborn, LangChain, LlamaIndex, PyTorch, or TensorFlow. • Experience building applications with OpenAI, Anthropic Claude, Google Gemini, or opensource LLMs. • Working knowledge of retrieval-augmented generation (RAG) pipelines and vector databases. • Understanding of MLOps, model evaluation, prompt tuning, and deployment pipelines. • Build and tune LLM-based applications using platforms like Vertex, GPT, Hugging Face, etc. • Create robust prompt engineering strategies and reusable prompt templates. • Integrate generative AI with enterprise applications using APIs, knowledge graphs, vector databases (e.g., PG Vector, Neo4j, Mongodb), and orchestration tools.