Genesys Developer

Role: Genesys Developer Location: Addison TX (Hybrid) Contract Duration: 12 months Roles and Responsibilities: • 10+ years of development and Implementation experience with Genesys contact center solutions On-premise and Cloud; • Configure and troubleshoot Genesys software and hardware components • Integrate Genesys with Third-party applications and Systems • Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting • Working experience on Major Genesys and NICE platform upgrades • Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions • Experience with Genesys products (PureCloud, Pure Engage, Pure Connect) • Experience with call recording platforms (NICE, Genesys IR) • Experience with Genesys Cloud APIs, SDKs and development tools • Knowledge on Genesys Cloud security features • Proficiency with programming languages (Java, Python, JavaScript) • Excellent problem-solving skills • Strong and confident knowledge in Contact Center network topology • Coordinate with other tech partners like Avaya, network partners and product vendors • Knowledge in Siebel CRM Application Integration • Familiar with Agile methodologies and related process. • Ability to arrange and write Design Documents. Required Qualifications: • Primary: Genesys, Secondary : Cloud computing Desired Qualifications • NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker,Kubernetes Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.