Genesys Senior Developer

Title: Genesys Senior Developer/Functional Consultant Location: Malvern, PA (Onsite) Duration: 12+ Months Contract JOB DESCRIPTION: • Minimum 5 to 9 years of application development experience implementing multichannel selfserviceIVR and OmniChannel Orchestration Routing on Genesys Cloud CX • Functional and hands on experience on development on Voice and NonVoice ChatSMS Email Bot etc applications solutioning using Genesys Cloud CX Architect • Experience in implementing third party integration like AWS Lambda Lex Polly Workday and CRMDynamics etc • The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media Genesy Agent Copilot and Genesys AI features • Thorough understanding of Genesys Framework Integration with internal and external components • Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies • Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance • Knowledge of WFM Reporting and Analytics using Genesys developer API • Experience in a single complex development environment or across multiple platforms • Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc • Ability to work effectively in a remote virtual and global environment" Regards Rahul Bansiwal linkedin.com/in/rahul-b-14b5a4168 (2014792186) | Office: (201) 479 2186 EXT: 444 rahulb@net2source.com www.net2source.com 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA Knowledge is Power.