• Leading Re-insurer is looking for a Head of Operations • Cheltenham, Gloucestershire location • £85-90k base, 20% bonus Client Details This is a maternity cover contract offered on a full-time basis. We are open to discussing flexible working arrangements to support individual needs. The business is a leading re-insurance business based in Cheltenham. They are are a joint initiative with the UK government and make insurance more affordable for those that live in areas currently affected by, or will be affected by extreme weather conditions. Description Purpose: In this dynamic role, you will manage the running and continuous improvement of the business's claims and policy servicing operations, a critical component of the Scheme's operational resilience. You will work with the Operations Director and other business functions to ensure Operations supports the Schemes' evolving needs, as well as those of industry participants, vendors and other external stakeholders. No day is the same, so your energy, creativity and problem-solving skills will be put to good use. This role provides significant access to the Executive Committee and other senior business leaders, and exposure to the Board. Principal Responsibilities ? Contribute to Strategy: Work with Director of Operations to set the strategy for the Operations function, in line with overall strategy. ? Manage Bordereaux Processing: Provide guidance and direction to the Operations Team relating to reinsurance bordereaux management, Scheme eligibility, participant onboarding, industry service and support, claims processing and insurer audits. ? Contribute to the management of operational risks and controls: Own the Operations function's audit findings and actions, and the maintenance of documentation including policies; procedures; functional designs; specs and requirements; user guides and data flows. ? Inter-function relationships: Develop strong collaboration with key functions including Reserving, Comms and Transition, Finance and Reinsurance. Work closely with the IT and change team to align on cross-disciplinary areas like transformation, process, data, governance, compliance, risk management and internal control. ? Market Relationships: Work with the Market Engagement Team to build relationships and rapport with industry participants including insurers, MGAs and Delegated Authority schemes that cede directly to the Scheme. ? Performance monitoring and reporting: Develop and implement adequate monitoring and reporting process incorporating MI, KPIs and SLAs. Produce standard reports for the Operations Subcommittee and the Underwriting and Claims Committees ? Continuous improvement: Harnessing insights from performance monitoring & reporting to aid continuous improvement in Bordereaux processing and operational risk management. ? Routine External Partner Engagement: Own the day-to-day relationship with Operations' external partners and set the strategic direction and service plans for these engagements. Work with the Vendors to oversee performance standards, risk management, internal controls and monitoring and reporting of performance. ? Knowledge share: Inspire and support other members of the operations' professionals to achieve high levels of performance. Risk Responsibilities ? As a manager in a First Line risk function, you will continuously identify, monitor, manage and report your risks and controls within agreed risk appetites and tolerances. This will include working with the Risk Team on periodic risk review deep-dives, using the assessment methodology developed by the Risk Team, and ORSA preparation. In addition to the 1st Line management of the risks highlighted within Risk Register, you will also identify and report to the Risk Team on emerging risks Information Security Responsibilities ? As a manager of your functional area, you will be an ambassador for Information Security, leading by example to instil a security-aware and diligent culture by representing and promoting Information Security policies. You will act as the representative for your area, working with the Information Security Officer in respect of matters relating to Information Security, including but not limited to risk assessments, ensuring required training is completed and the continuous monitoring, identification and reporting of any suspicious activities, incidents or emerging concerns. Profile Knowledge and Experience, Head of Operations Technical: ? Significant experience and technical understanding of claims and underwriting processes including bordereaux management for a reinsurer or personal lines / home insurer; and reinsurance principles, treaty rules and data flows. ? An insurance qualification such as CII Diploma is an added advantage. ? Experience in problem analysis and resolution including ability to interact with Change and IT to develop practical solutions. This includes a track record in developing simpler / proportionate processes to improve efficiency. ? Experience with insurance systems and ability to challenge and identify risks and developing controls. ? Operational improvement experience with an understanding of how change can be enabled through model design, capability definition, process enhancement, application and technology platforms. ? Experience working with third party providers in strategic partnerships with a focus on service delivery continuous improvement. Interactive Skills ? A team player who openly supports, encourages and shares knowledge with colleagues. ? A people manager driven by the success and engagement of its teams. Job Offer • 12 mth FTC, Maternity Cover for a Head of Operations candidate • Cheltenham / Gloucestershire location • Flexible working, agile / hybrid work place • £85-90k base, 20% bonus