HRIS/ HRSD Business Analyst

Position Details Job Title: HRIS/ HRSD Business Analyst Duration: 12 months (Possible Extension) Location: Glendale, AZ Pay Range: $55/hr - $60/hr Role Overview: • The ServiceNow HRSD Business Analyst serves as the primary functional expert supporting Bechtel’s ServiceNow Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP SuccessFactors support. • This role is responsible for designing, enhancing, and optimizing HR service delivery solutions within ServiceNow while ensuring alignment with enterprise standards, governance, and compliance requirements. • The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and drive continuous improvements to the employee experience. Key Responsibilities: ServiceNow HR Service Delivery (Primary Focus): • Configure, maintain, and enhance ServiceNow HRSD modules, including: • Case & Knowledge Management • Employee Center / Portal • Lifecycle Events • HR Services • Document Management • HR workflows and related automation • Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives • Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria • Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve defects • Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT) • Identify opportunities to automate and streamline HR workflows • Ensure configurations comply with HR governance, data integrity, and security standards HR Business Process & SuccessFactors Support (Secondary Focus): • Partner with HR Operations, COEs, and business leaders to understand HR processes and support HRSD solution design • Perform process mapping, gap analysis, and documentation • Recommend process improvements to enhance employee experience • Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors • Support HR digital transformation initiatives across the employee lifecycle The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.