Information Technology Business Analyst

Position Overview Our client is seeking an experienced IT Business Analyst to support a large-scale MS Teams implementation project. The role will focus on coordinating the setup of MS Teams across multiple advisor offices, with a key responsibility of configuring the API connector that journals MS Teams messages between local environments and the client’s centralized environment. This position requires a detail-oriented professional who can manage multiple office setups concurrently, follow established processes, and provide exceptional communication and customer service throughout the engagement. Key Responsibilities • Coordinate with office IT staff or external consultants to complete MS Teams setup according to a documented step-by-step playbook. • Configure API connectors to ensure successful message journaling from local admin environments to the client’s environment. • Manage multiple office implementations simultaneously, supporting 80–100 office setups within a 2-month timeframe. • Serve as the liaison between office IT staff and internal stakeholders such as compliance, technical support, and project management teams. • Deliver clear communication, progress updates, and high-quality customer service throughout the project. Qualifications • Proven experience as an IT-focused Business Analyst supporting implementation or integration projects. • Familiarity with Microsoft Teams setup and API connectors preferred. • Strong organizational and multitasking skills with the ability to manage several projects at once. • Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical groups. • Customer-service mindset with strong problem-solving skills.