Infrastructure Services Analyst - 12-Month Fixed-Term Contract A global professional services firm is seeking an experienced Infrastructure Services Analyst to support and maintain its core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment. Key Responsibilities: • Manage and support the firm's infrastructure: servers, storage, firewalls, WAN/LAN, Wi-Fi, internet, and unified communications. • Administer and monitor systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Rubrik, Commvault, and more. • Conduct vulnerability analysis and manage patching using SIEM tools (eg, Rapid7). • Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained. • Lead technical troubleshooting and respond to incidents in line with change and incident management protocols. • Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. • Provide guidance and training to other IT colleagues to ensure cohesive service delivery. • Engage with vendors and third parties for escalations and managed services. • Participate in out-of-hours support and emergency response, as needed. What We're Looking For: • 8+ years of experience in IT infrastructure or systems administration within complex, global environments. • Experience working within ITIL frameworks and ideally ISO 27001-compliant settings. • Strong working knowledge of: • Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online) • Azure IaaS • VMware vSphere & Dell VxRail • NetApp storage • Juniper Mist & Cato SESE firewalls • PowerShell Scripting and automation • Windows Server (2008-2025) • Networking: DNS, DHCP, subnets, VLAN, TCP/IP, SD-WAN, VPNs Desirable Certifications: • Microsoft Azure Administrator (AZ-104) • VMware Certified Professional (VCP) • Juniper Mist AI (Wireless/Wired) • Microsoft 365 Fundamentals • ITIL Foundation (v3 or v4) This is a fantastic opportunity to contribute to the ongoing stability, security, and innovation of a global infrastructure estate, while working in a collaborative and forward-thinking IT team.