Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem o Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration o Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. o Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents. o Collaborate with data architects to ensure reporting continuity and regulatory compliance. o Evaluate and recommend which data archiotecture that will minimize impact for downstream system during migration to CCaaS o Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more. o Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy. o Work closely with IT, customer service operations, business teams, and external CCaaS vendors o Participate in vendor evaluations and selection process for CCaaS and AI solutions o Participate in various business stakeholders interview to understand their contact center need and also on downstream application impa