Overview We are seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This position blends business analysis and IT coordination—ideal for someone who enjoys both project-based work and solving everyday technology challenges in a small but impactful government agency. Key ResponsibilitiesJail Data Project (75%) Conduct interviews with stakeholders from 123 county jails, workhouses, lockups, and multiple state agencies to identify needs, pain points, and requirements. Document needs, risks, and recommendations for a cloud-based clearinghouse. Support steering committee facilitation and maintain project timelines. Assist with vendor research and prepare technology feasibility summaries. Draft reports and summaries for leadership review. IT Support & Coordination (25%) Act as the primary point of contact for internal IT needs. Submit and track help-desk tickets via ServiceNow. Maintain and update IT inventory for a 30-person department. Input data into state systems such as Planview, Archer, and SharePoint. Assist with website updates and ensure compliance with state IT policies. Required Experience & Skills 1–3 years of experience in business analysis, project management, or IT support. Strong communication, organization, and documentation skills. Comfortable leading interviews, taking notes, and working independently. Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and able to learn new systems quickly. Ability to pass a criminal history check and drug screening. Willingness to travel within Tennessee. Preferred Skills Basic understanding of MySQL databases (novice level). Project management experience (novice to intermediate). Experience with ServiceNow, SharePoint, or similar tools. Job Types: Full-time, Contract Pay: $27.14 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Education: Bachelor's (Required) Experience: Business analysis: 3 years (Required) IT project management: 3 years (Required) IT support: 3 years (Required) IT: 3 years (Required) MySQL: 3 years (Required) Ability to Commute: Nashville, TN (Required) Work Location: In person