Messaging Specialist

365 Messaging & Collaboration Engineer Copilot Enablement, Global Banking Organisation 9 month contract, London based, 5 days per week on site A global banking organisation are seeking a highly skilled Messaging & Collaboration SME to join our IT team, responsible for the design, engineering, and continuous evolution of our Microsoft 365 messaging and collaboration platforms. The role has a strong focus on Microsoft Copilot enablement and governance, ensuring AI-driven productivity tools are deployed securely, responsibly, and at scale. This role combines hands-on technical engineering with strategic input in a complex enterprise environment, offering exposure to both business-as-usual operations and a diverse project pipeline. Key Responsibilities: • Serve as a technical authority for Microsoft 365 messaging and collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Microsoft Copilot. • Lead the design, configuration, and deployment of complex Microsoft 365 solutions. • Define and maintain technical standards, patterns, and documentation. • Enable and govern Microsoft Copilot, ensuring compliance with security, privacy, and responsible AI practices. • Act as a Tier-3/4 escalation point for complex incidents, providing troubleshooting, root cause analysis, and post-incident reviews. • Collaborate with cross-functional teams, share knowledge, and maintain high technical standards across the organisation. Experience & Skills Required: Essential: • 5–10+ years in enterprise IT infrastructure, messaging, or collaboration roles. • Proven experience in Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, and Intune. • Hands-on experience with Microsoft Copilot enablement, pilots, or AI-driven productivity tools would be advantageous • Strong technical authority in large-scale messaging and collaboration environments. • Advanced PowerShell scripting, Azure AD, Conditional Access, and identity federation experience. • Experience in regulated environments, with a strong focus on security, compliance, and governance. Desirable: • Experience in financial services or other regulated industries. • Exposure to hybrid or legacy messaging environments and platform modernisation program • mes. • Knowledge of Exchange Online Protection, Microsoft Defender for Office 365, email security gateways, and Microsoft Purview. • Experience with Intune / Endpoint Manager and Zero Trust security architectures.