Lensa partners with DirectEmployers to promote this job for ICF. Description As a Data Analyst, you will be responsible for helping a fast-paced team evaluate system issues, streamline operations, and improve data driven decision making through careful analysis. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. Job Location Washington, D.C. (with telework eligibility, subject to COR approval) What You Will Do • Analyze multiple mission critical system data for trends, volume, and operator performance. • Research and summarize complaints submitted through agency systems. • Log and manage information in agency case management platforms, including ServiceNow and Tableau. • Conduct research using agency databases and develop summaries for escalation and distribution to senior level leadership • Evaluate program compliance and recommend operational improvements using business analytics. • Provide statistical analysis and ad hoc reporting using Tableau and related tools. • Support programmatic analysis of new tasks within contract scope, including planning and database solutions. • Utilize CRM and RAD applications, and contribute to workflow/process design and documentation. What You Will Bring With You • US Citizenship is required (required by the federal government for this position). • Must be able to obtain a DHS Public Trust clearance. • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. • 3+ Years experience and a Bachelor’s degree; OR master’s degree with 2+ years of related experience. • 1+ Experience working with ServiceNow as an end-to-end Case Management System. • 2+ years experience in advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook. • 2+ Years Experience in responding to information requests, conducting database searches, and summarizing findings under tight deadlines. What We Would Like You To Bring With You • Law enforcement or immigration-related experience. • Ability to read and comprehend English and Spanish documentation. • Strong written and verbal communication skills. • Advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook. • Active DHS public trust; OR an active public trust at any agency Professional Skills • Ability to independently manage and prioritize multiple assignments. • Experience designing workflow documentation and process maps. • Proficiency in predictive analytics and business intelligence tools. • Strong analytical, critical thinking, and communication skills. • Strong experience with predictive analytics and data visualization in tools like Tableau. • Detail-oriented tendencies with excellent problem-solving and analytical abilities. • The ability to work effectively in a team-oriented, collaborative environment. • Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. • Self starter with the ability to work independently Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  Candidateaccommodation@icf.com  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $0.00 - $0.00 DC Client Office (DC88) If you have questions about this posting, please contact support@lensa.com