Monitoring Lead- Application Hosting

• • • NOT OPEN TO C2C • • • Monitoring Lead- Application Hosting Public Trust (OR be willing to obtain, U.S. Citizenship Required) Washington DC (5 days a week in office) Job Description and Duties • Assist in driving, standardizing, and managing unified configuration management database. • Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis. • Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems. • Create and provide intuitive and informative dashboards on current and past performance and service status. • Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components. • Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs. • Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams. • Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console. • Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery. Required Education and Experience: • Must have extensive knowledge of multi-vendor server operating systems. • Minimum of 7 years of experience related experience • Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic • Direct experience and expertise with Management Protocols including SNMP, and WMI • Scripting Experience: PowerShell, VBScript, and/or other scripting experience • Experience managing monitoring systems with >250 Host and/or >3000 sensors • Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios • Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions • Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment. Preferred skills and qualifications: • Experience supporting a 24x7 operations environment • Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components • Systems administrator experience managing Windows and/or Linux operating systems • Expert level experience with scripting and automation • Experience integrating monitoring tools to operate through ServiceNow • Experience automating alerts to generate Service Tickets • Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management • ITIL certification(s) including Foundations and above strongly preferred • Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience • Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics. • Experience with visualization and computational tools