We are seeking Microsoft Dynamics Subject Matter Expert (SME) to lead the design, development, and implementation of Microsoft Dynamics 365 CRM. The SME will work closely with business and technical teams to ensure the CRM platform is aligned with the goals of the Department of Economic and Workforce Development. Job Title: MS Dynamics SME Location: Baltimore MD Client: Baltimore County Responsibilities: • Serve as the SME for design, architecture, and implementation of MS Dynamics CRM • Define logical, technical, and physical architecture for the CRM solution • Build and support CRM features focused on business priorities • Administer and maintain Dynamics CRM, including customizations and configurations • Translate business requirements into technical documentation and solutions • Work with analysts, project managers, and technical staff to deliver solutions • Assist with data migration tasks into and from Microsoft Dynamics CRM • Build and present solution prototypes and demos • Integrate Dynamics CRM with third-party tools and systems • Provide technical support and training to end-users • Conduct quality assurance testing • Assist with CRM project planning, scheduling, and deployments Required Qualifications: • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field • Minimum seven years of IT experience • At least three years of experience as a technical expert in an IT organization • Minimum three years of development experience in Microsoft Dynamics CRM • Proficiency in Microsoft Dynamics 365 CRM development and customization • Strong knowledge of JavaScript, C Sharp, Dot Net, and web services • Familiarity with Dynamics 365 APIs and SDKs • Solid understanding of CRM systems and data models • Experience with SQL and data migration techniques • Strong communication and teamwork skills • Excellent problem-solving abilities