Nice Tech Lead
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Nice Tech Lead in Fort Mill, SC, on a long-term contract. Requires 8+ years in CCaaS platforms, expertise in NICE CXone, and strong skills in telephony protocols. Advanced certifications in NICE CXone and experience with AI tools are essential.
🌎 - Country
United States
💱 - Currency
$ USD
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💰 - Day rate
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🗓️ - Date discovered
July 11, 2025
🕒 - Project duration
Unknown
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🏝️ - Location type
On-site
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📄 - Contract type
Unknown
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🔒 - Security clearance
Unknown
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📍 - Location detailed
Fort Mill, SC
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🧠 - Skills detailed
#Sentiment Analysis #SQL (Structured Query Language) #API (Application Programming Interface) #Cloud #Security #BI (Business Intelligence) #MS Dynamics #Azure #Java #AWS (Amazon Web Services) #CRM (Customer Relationship Management) #Automation #Scripting #AI (Artificial Intelligence) #NLU (Natural Language Understanding)
Role description
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Hi,
Our client is looking for a Nice Tech Lead with a Long-Term Contract project in Fort Mill, SC below is the detailed requirement.
Job Title: Nice Tech Lead
Location: Fort Mill, SC
Duration: Contract
Roles and Responsibilities:
Key Skills:
• NICE CXone (ACD, IVR, Studio, WEM, QM)
• Conversational AI.
• NICE Studio scripting & call flow design
• NLU integration (Dialogflow, Lex, LUIS)
• Telephony protocols (SIP, VoIP, WebRTC)
Good to Have:
• Experience with omnichannel contact center solutions
• Familiarity with Co-Pilot and Autopilot features
• Exposure to cloud platforms (AWS, Azure)
• Knowledge of customer sentiment analysis
Required Skills:
Must Have 8+ years of experience in leading CCaaS platform such as NICE CXONE(ACD, IVR, Studio, WEM, QM).
Optional : 3+years of hands-on development background with java/springboot/APIs
Optional : 3+ years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce, MS Dynamics
Must have knowledge of key cloud platforms such as AWS
Must have thorough understanding of Telephony protocols and architecture
Must have experience of at least 2 big projects migrating from on-prem to CCaaS
Must have through understanding of security mechanism, voice bio, masking etc.
Must Have Deep knowledge of NICE CXone platform (ACD, IVR, Studio, WEM, QM)
Proficiency in NICE Studio scripting and call flow development
Experience with NLU platforms (e.g., Dialogflow, Lex, LUIS) and AI integration
Strong understanding of SIP, VoIP, WebRTC, and telephony protocols
Familiarity with OAuth, OpenID Connect, and secure API practices
Experience with RPA tools (e.g., UiPath, Automation Anywhere)
Strong analytical skills and experience with BI tools and SQL
Conversant with leading AI modules and how those are linked with CCaaS tools
2+ years of hands on experience with Gen AI tools like Kore.AI, Nuance, Microsoft CoPilot
Must have advance certification like – NICE CXone, Nexedia, Autopilot, Digital Channel
NICE CXOne Mpower ACD
Experience with QM and Workforce Management
Knowledge of AI tools
