NYC 311 Business Analyst

Contact Details: Poonam Khandelwal Email: poonam.khandelwal@peer-consulting.com Cell: (732) 797-9766 Job Title: NYC 311 Business Analyst Location: Brooklyn, NY (Hybrid: Work location & Remote (3 days in office/2 days remote) Duration:12 Months Years of Experience: 10+ Years Required Hours/Week: 35Hours/Week Notes: • Candidates must be local to the NYC area and available to attend interviews onsite. Job Overview: • The position requires a Business Analyst who will be responsible for requirements elicitation. • They will act as a liaison between the Business, Development, Testing and Support teams and provide insight into technical designs, verify test conditions and assist with User Acceptance Testing and Demonstrations. • Provide Subject Matter Expertise in Microsoft Dynamics CRM. • Understand the business needs, elicit and document business requirements • Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements. • Communicate requirements and designs to business, development, testing and training teams; manage updates. • Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations. • Validate that the application fulfils requirements and meets end user expectations. • Manage defect triage during internal and external testing events. • Work with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables. Mandatory Skills/Experience Note: • Minimum 8 years of relevant experience working with Microsoft Dynamics CRM. • Experience developing requirements for multi-channel solution (ex. CRM application, online Portal, native Mobile Apps (iOS, Android). • Deep know-how and proven record of Microsoft Dynamics CRM implementation life-cycle (participated in at least two implementations). • Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.). • Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design). • Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.). • Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources. • Experience using SDLC management systems (like Azure DevOps) to capture and document requirements. • Proficient computer user with experience using standard project tools including Microsoft Project, Excel and PowerPoint. • Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.) • Ability to take the initiative, be a decisive decision-maker and show confidence in decisions made. • Ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project. • Ability to see tasks through to completion without significant guidance. Desirable skills/experience: • Experience with Power Pages (Microsoft Dynamics Portal). • Experience in performing Analysis and Design on large systems integration projects with multiple organizations. • Experience with cloud-based CRM solutions. • Strong writing skills. • Microsoft Dynamics CRM certification(s). • Team player who works well with technical and non-technical resources. • Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications. • Knowledge of NYC Government culture.