Onsite Support Lead (PHP, WordPress)

Onsite support Lead (PHP, WordPress) San Antonio, Texas. Looking for a highly energetic and collaborative onsite lead for a position at San Antonio, Texas. The ideal candidate is expected to be experienced in PHP, Wordpress, Laravel & ReactJs. The candidate should be a proven self-starter with demonstrated ability to make decisions and accept responsibility and risk. Excellent written and verbal communication skills with the ability to collaborate effectively with domain experts and IT leadership team is key to be successful in this role. Experience: Software engineering, DevOps and Domain Expert in eCommerce system. Technical Proficiency: • Expert on PHP, Wordpress, Laravel & ReactJs • Strong understanding of Linux/Unix systems. • Familiarity with CI/CD tools (Jenkins, GitLab CI/CD). • Hands-on experience with cloud platforms (AWS, GCP) and container orchestration (Kubernetes, Docker). • Monitoring and Observability: Experience with monitoring tools like Grafana, Newrelic, Datadog. • Problem-Solving and Analytical Skills Responsibilities: • Working along with client managers, partners and the team towards continuous improvement of the systems to enhance client business and to maintain a high-level customer satisfaction. Suggesting areas of improvements. Analysing and assessing the enhancement scope, identifying technical solutions and alternatives, developing estimates and deliverables. • Undertaking root cause analysis on situations. Working towards creating a high availability application environment by decreasing the number of incidents through root causes fixes. • Performing Application Performance Management and Fault Monitoring. • Identifying and developing the reusable modules and templates, this will help in improving the productivity of the team • Ensuring that the organizational processes, based on CMMi Level 5 standards, are adhered to the project. • Analyzing, estimating, prioritizing and resolving production issues related to POS Legacy sytem. • Undertaking the root cause analysis for the major production issues. • Identifying the areas of system enhancements, the technical solutions, alternatives and developing estimates & deliverables. • Interacting one to one with the client POC for gaining business and application knowledge, issues and requirements. • Ensuring that the team has the required technical expertise to execute the project. This involves the identification of key technical areas related to the project and conducting training sessions to plug any gaps. Also responsible for providing technical assistance over the course of the project. • Planning, prioritizing and delegating the tasks to the team members.