Operational Insights Consultant

Operational Insights Consultant (6 Months Fixed Term Contract) About the role At Dals, we believe every dataset hides a story, every trend hints at an opportunity, and every correlation is a clue waiting to be uncovered. We’re searching for someone who sees data not just as numbers, but as a living ecosystem of patterns, behaviours, and untapped potential. If you’re the kind of person who gets a thrill from discovering “why that happened,” who can turn a spreadsheet into a narrative, and who loves helping teams make smarter decisions, you might be exactly who we’re looking for. What You’ll Be Doing Become the Explorer of Our Data Universe - Map out correlations between services, demand, delivery, and customer behaviour - Uncover relationships between operational metrics that others haven’t spotted yet - Build regression models (linear, multivariate, and beyond) to explain what drives performance - Present your findings to the stakeholders and drive progress Turn Insights Into Stories People Remember - Transform complex findings into clear, compelling stories that resonate with business teams and customers - Craft insight narratives that explain what’s happening, why it matters, and what we should do next - Present your discoveries in ways that spark action, not confusion Drive Real‑World Change - Work hand‑in‑hand with operational teams to turn insights into meaningful actions - Collaborate with stakeholders to shape improvement plans grounded in evidence - Use your findings to fuel efficiency gains, automation opportunities, and smarter decision‑making - Influence how Dals evolves by showing us what the data is really saying What You Bring - Experience in data analytics, BI, or a similar analytical role - Strong grasp of correlation, regression, and statistical modelling - A natural storyteller who can make data feel human and relevant - Proficiency with analytical tools is a plus(Excel, Python, R, SQL, BI platforms) - Curiosity, creativity, and a drive to make things better - Confidence working with stakeholders and operational teams What's In It For You? • Hybrid working post-training (3 days a week in office, 2 days at home) • 22 days annual leave plus bank holidays, this increases with your service • Refer and Earn - Employee referral scheme and bonuses • Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents • Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards • Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5) • ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform • Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations. • Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more • Free breakfast, fresh fruit and tea & coffee provided daily About Dals At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood. Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world. Our Commitments We are proud to be: • An Age Friendly Employer, welcoming applications from experienced professionals and supporting age diversity. • A supporter of the Armed Forces Covenant, encouraging applications from veterans, reservists, and their families. • A Disability Confident Employer, guaranteeing interviews for disabled applicants who meet the minimum criteria and ensuring an inclusive recruitment process. • A Mindful Employer, promoting mental health awareness and fair recruitment practices in line with the Equality Act 2010. Applicants must be UK residents and have permission to work in the UK. A basic DBS check is required for this role.