Company Description/Business Unit Location: Cardiff – Hybrid – Three Days In Office Employment Type: Full-Time/ Permanent Grade: L7M Hours: Monday-Friday Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? Ready to level up your internal career? This is the job The Operational Performance Analyst will assist the Head of Operational Performance by analysing management information (MI) from various sources to offer a comprehensive view of operational performance for AA Driving School. This role includes monitoring operational targets to ensure consistent delivery of business outcomes, supporting continuous improvement initiatives, and fostering strong relationships with key operational leaders. Additionally, the analyst will help oversee risk management and ensure compliance with the Risk Management Framework Policy. What will I be doing? • Support the analysis of MI from various sources to fully understand the complete picture of operational performance for AADS. • Conduct pricing analysis and help maintain robust pricing models to facilitate the delivery of high-quality product margin analyses within driving school products (training and franchise). • Assist in monitoring agreed operational targets to ensure they consistently deliver required business outcomes. • Identify opportunities for continuous improvement in operational approaches and support the execution of plans to enhance customer and colleague experiences. • Help build and develop close working relationships with key operational leaders, providing high levels of support and challenge. • Ensure a two-way feedback process between all teams delivering the customer and colleague experience, including regular engagement sessions, call listening, and communication. • Assist in overseeing AADS' risk management, ensuring compliance with the Risk Management Framework Policy. What do I need? • Proven experience in operational performance analysis ideally in automotive, financial services or insurance • Strong analytical skills with the ability to interpret complex data sets • Understanding of financial modelling and forecasting techniques • Proficiency in data analysis tools such as Excel, SQL, and BI software (e.g., Tableau, Power BI) • Excellent problem-solving abilities and attention to detail • Strong communication skills, both written and verbal, to effectively present findings and recommendations • Ability to work collaboratively in a team environment and manage multiple stakeholders • Experience with process improvement methodologies • Knowledge of industry regulations and compliance standards, particularly within a cooperative FCA regulated environment • Understanding of the unique challenges and requirements of working in a regulated financial environment • Proactive mindset with the ability to work independently and manage time effectively Additional information If you’re interested and need further details, feel free to reach out to the Talent Acquisition Manager, Ewelina Jaworska, or the Hiring Manager, Mark Born. They can provide additional information and answer any questions you may have. Don’t miss this opportunity to advance your career! Apply today and become a valuable part of our success story. By applying for this position, you acknowledge that there may be potential changes to the terms and conditions of your employment contract. For more information regarding your employment contract, please contact HR Shared Services at [email protected] .