A top media and technology company needs to hire an IT Operations Engineer to join their team in New York City. This position requires on site presence 4 days per week in New York City (Midtown). Responsibilities: • Maintain servers, applications, software, and cloud systems. While maintaining these systems • Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment. • Secure mission critical systems by establishing and enforcing policies. • Implement and deploy changes to production, development, stage, and test environments. • Ensure that configuration and change management processes are documented accurately. • Review and respond to security incidents. • Provide 3rd level support to ServiceDesk & Field Service technicians. • Document detailed procedures and instructions. Qualifications: • 5+ years system administration experience with Windows operating systems. • 4+ years system administration experience with Microsoft 365 (SharePoint Online, Teams, Exchange Online, Identity) • 2+ years database administration experience with Microsoft SQL • Strong understanding of networking concepts • Experience with ITIL frameworks, change management and release management processes. • Highly proficient with PowerShell scripting • Strong knowledge of Windows Servers, Microsoft 365, Exchange Online and Active Directory. • Experience with Microsoft High-Availability & SQL Clustering. • Experience with Microsoft DFS, DNS, IIS. • Experience with ITIL frameworks, change management and release management processes.