Operations Data Analyst

Job Summary Our client is seeking an Operations Data Analyst to join their team! This position is located in San Ramon, California. Core Responsibilities • Provide support for high-volume Gas AMI head-end system operations • Analyze and resolve complex data quality issues, system defects, and integration failures • Monitor and troubleshoot system performance and failures • Investigate and resolve complex application job failures, including missed runs, long-running processes, data delays, and upstream/downstream impacts • Partner with vendor and infrastructure support teams to drive continuous improvement initiatives • Oversee and support integrations between the Gas AMI head-end system and the Meter Data Management System (MDMS) • Execute comprehensive testing cycles (functional, performance, and operational readiness testing) for system changes, defect fixes, and new functionality • Develop and contribute to test strategies in collaboration with the testing team • Participate in projects such as hardware lifecycle upgrades, software upgrades, and backhaul network enhancements • Develop and maintain system documentation, runbooks, and operational standards • Participate in incident management, including ticket creation, root cause analysis, and coordination with infrastructure partners/vendors for resolution • Provide 24/7 on-call operational support • Perform vulnerability management, including OS patch certification and managing vulnerability remediation tickets to meet SLAs Required Skills/Experience (Must-Haves) • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field • 5+ years of hands-on experience with Windows, Linux, MS SQL, Oracle, Kafka, VB.NET, and IIS, including 24/7 on-call application support • Experience supporting AMI systems in a utility environment • Strong understanding of smart meter technologies, interval data, and utility business processes • Advanced SQL expertise for troubleshooting, reporting, and data validation • Experience supporting California Consumer Privacy Act (CCPA) compliance, including access controls and change management • Excellent written and verbal communication skills, including the ability to communicate with executive leadership Preferred Skills/Experience (Nice-to-Haves) • Familiarity with Microsoft Azure, Kubernetes (open-source), and Python • Experience with Enterprise Asset Management (EAM) systems • Familiarity with ITIL standards and tools such as ServiceNow, PagerDuty, SCOM, SCCM, and SecureApp • Knowledge of AMI head-end systems and communication networks • Experience with large-scale AMI deployments, including simulation testing • Understanding of cybersecurity compliance frameworks Additional Skills • Strong hands-on experience with MS SQL (performance tuning, T-SQL development, data validation, and troubleshooting) • Experience supporting applications on Windows and Linux platforms, including job monitoring and log analysis • Proficiency in scripting languages such as PowerShell and Python for automation • Strong troubleshooting skills across application, database, and OS layers • Experience with enterprise workload automation tools (e.g., UC4/Automic) • Experience supporting business-critical batch processing and time-sensitive data flows • Experience with data center disaster recovery, including DR testing and exercises Key Competencies & Behaviors • Proactive Problem Solving • Collaboration and Stakeholder Partnership • Accountability and Operational Excellence Work Environment • Location: San Ramon, CA Compensation & Benefits • Pay Range: The approximate pay range for this position is between $60.00 and 69.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. • Medical, Dental, & Vision Insurance Plans • Employee-Owned Profit Sharing (ESOP) • 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 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