Physical Security Specialist

Physical Security Specialist Austin, Texas, 78729 United States. $35.71/hr on W2 About the Role: We are seeking a motivated Physical Security Systems Engineer to join the team. This role is ideal for someone early in their career (junior to mid-level) who has hands-on experience with enterprise security systems and is eager to grow in a dynamic environment. The engineer will support, maintain, and optimize our physical security technology stack, including access control, video management, reporting systems, and related internal applications. Key Responsibilities: • Administer and troubleshoot Lenel access control systems and integrated subsystems. • Support and maintain enterprise video management systems (VMS), ensuring uptime and reliability. • Manage, monitor, and optimize system databases (SQL-based), including data integrity and reporting. • Build dashboards and generate insights using Tableau and other reporting data visualization tools. • Work on system checks and ensure uptime of the Systems supported by the team • Support internal applications and integrations with upstream and downstream systems. • Troubleshoot and resolve end-user tickets and escalations in a timely manner. • Participate in an on-call rotation, providing after-hours support when required. • Collaborate with IT teams on system administration, servers, and network infrastructure. • Establish strong working relationships with internal teams through clear communication. • Create and maintain documentation, user guides, and “how-to” materials for end-users. • Identify and implement process automation opportunities, leveraging AI and other technologies to improve efficiency and scalability. • Contribute to system integrations, upgrades, patch management, and compliance activities. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience). • 1–4 years of experience in physical security systems engineering or IT systems support. • Hands-on experience with Lenel OnGuard (or similar enterprise access control systems). • Knowledge of video management platforms (e.g., Milestone, Genetec, Avigilon, or similar). • Proficiency in SQL (queries, data management) and working with relational databases. • Strong troubleshooting skills and customer service mindset for handling user support. • Solid understanding of system administration, networking fundamentals, and cybersecurity best practices. • Quick learner, self-motivated, and a strong team player. • Excellent written and verbal communication skills, with experience creating clear documentation. Preferred Skills (Nice to Have): • Experience with cloud-hosted or hybrid security platforms. • Knowledge of scripting or automation tools (e.g., PowerShell, Python). • Familiarity with compliance standards (e.g., SOC 2, ISO 27001, PCI). • Experience building dashboards and reports in Tableau (or similar BI tools). • Prior experience with AI-enabled tools or automation platforms to enhance operations.