Principal Operational Engineer

Principal Operational Engineer - AWS and Amazon ConnectAlternate Job Titles • Principal Cloud Engineer - AWS • Amazon Connect Migration Engineer • Senior AWS Infrastructure Engineer • AWS DevOps Engineer - Contact Center • Principal Cloud Solutions Architect LocationWellesley, MA (Must be available for Eastern Time hours)Onsite FlexibilityRemote (100%) — with preference for candidates in the Eastern Time ZoneContract Details • Type: Contract • Start Date: As soon as possible • Contract Duration: ~14 months • Pay Rate: $100 - $113/hr • Shift/Hours: Standard business hours in Eastern Time Zone • Equipment Provided: Yes • Extension or Conversion Potential: Possible Job SummaryAs a Principal Operational Engineer - AWS and Amazon Connect, you will lead the migration of a legacy Cisco PCCE contact center to Amazon Connect. This critical initiative involves deep AWS architecture and operational oversight, focusing on scalability, automation, and integration with Amazon’s AI/ML services. The ideal candidate combines deep AWS experience with hands-on expertise in Amazon Connect, and a proactive, solutions-driven mindset.Key Responsibilities • Lead the end-to-end migration of contact center systems to Amazon Connect • Design, deploy, and maintain secure, scalable AWS infrastructure (EC2, Lambda, S3, VPC, etc.) • Integrate voice bots using Amazon Lex, Amazon Polly, and other conversational AI tools • Automate infrastructure via Terraform or CloudFormation • Collaborate with DevOps and cross-functional teams to embed AWS security best practices • Perform scripting and automation using Python, Bash, or PowerShell • Utilize container technologies such as Docker and Kubernetes • Document systems architecture and operational runbooks • Monitor cloud environments and respond to operational issues as needed • Support CI/CD practices in a multi-cloud or hybrid environment Required Experience • Bachelor’s degree in Computer Science, IT, or related field • 8+ years in cloud engineering; 5+ years on AWS • In-depth expertise in Amazon Connect and related tools • Proficiency in infrastructure-as-code using Terraform or CloudFormation • Strong scripting skills: Python, Bash, or PowerShell • Understanding of networking, cloud security, IAM, and multi-zone deployments • AWS Professional-level certification(s): Solutions Architect or DevOps Engineer Preferred Experience • Master’s degree in IT or Engineering • Experience with Azure or GCP for multi-cloud strategy • Familiarity with AWS AI/ML services and data analytics tools • Exposure to Agile environments and project management practices Required Skills • Amazon Connect deployment and optimization • AWS core services (EC2, Lambda, RDS, S3, IAM, VPC) • Infrastructure automation and CI/CD integration • AWS networking and cloud security best practices Preferred Skills • Multi-cloud strategy and design • Kubernetes orchestration and container deployment • Cloud cost optimization and monitoring • Cross-team collaboration in hybrid/remote setups Benefits • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan About the ClientA leading financial services organization offering insurance, investments, asset management, and retirement planning. With a global presence, we are dedicated to helping clients achieve financial security and a healthier life. Join our team to drive innovation, digital transformation, and sustainable business growth.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 companies in banking, insurance, technology, life sciences, biotech, utilities, and retail across the US and Canada. Let us help you find your next great opportunity!Job Number & HashtagsJob Number: 25-26463