Position: QlikSense Developer Location: Mountain View, CA – 4 days onsite Duration: Long-Term Contract Responsibilities • Analyze customer behavior and feature usage data to identify key drivers of KPIs. • Determine which customer actions and product interactions have the most significant impact on KPI performance. • Provide insights into customer sentiment, pain points, and areas for improvement by way of mining/analyzing data from call transcripts, survey responses & social channels • Conduct a thorough analysis of existing KPIs to understand their relationship with higher-level company metrics and ROI. • Quantify the impact of incremental improvements in KPIs on overall business performance. • Develop data visualizations to drive more informed business decisions • Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted • Identify key trends and outliers across customer verbatims, scores, and feedback • Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience • Plan and lead cross-functional design sessions that leverage key findings • Establish and maintain effective working relationships with internal stakeholders and external partners Education • Bachelor’s degree in IT, business, computer science, statistics, or a related field Required Skills and Experience: • 7+ years of experience in a customer experience role • Expertise in developing dashboards and visualizations using Qlik sense • Expertise in database design and SQL • Experience working with customers in a multi-channel setting, including chat, email, and phone support • Experience with business process mapping, process analysis, and needs assessments • Experience working with large, noisy, and complex real-world data from multiple products and sources in preparation for statistical analysis • Experience performing data analysis and reporting in both detail and summary formats • Experience working with market and customer research inputs • Strong statistical and mathematical skill Best Regards, Prashant Kumar Email ID - prashant@quantumworldit.com