Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring "Qliksense Developer" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. Position : Qliksense Developer Location: MTV CA - Only locals or candidates within CA who can relocate Type: Contract Exp Level- 10+ Years Responsibilities Analyze customer behavior and feature usage data to identify key drivers of KPIs. • Determine which customer actions and product interactions have the most significant impact on KPI performance. • Provide insights into customer sentiment, pain points, and areas for improvement by way of mining/analyzing data from call transcripts, survey responses & social channels • Conduct a thorough analysis of existing KPIs to understand their relationship with higher-level company metrics and ROI. • Quantify the impact of incremental improvements in KPIs on overall business performance. • Develop data visualizations to drive more informed business decisions • Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted • Identify key trends and outliers across customer verbatims, scores, and feedback • Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience • Plan and lead cross-functional design sessions that leverage key findings • Establish and maintain effective working relationships with internal stakeholders and external partners Education • Bachelor’s degree in IT, business, computer science, statistics, or a related field Required Skills and Experience • 7+ years of experience in a customer experience role • Expertise in developing dashboards and visualizations using Qlik sense • Expertise in database design and SQL • Experience working with customers in a multi-channel setting, including chat, email, and phone support • Experience with business process mapping, process analysis, and needs assessments • Experience working with large, noisy, and complex real-world data from multiple products and sources in preparation for statistical analysis • Experience performing data analysis and reporting in both detail and summary formats • Experience working with market and customer research inputs • Strong statistical and mathematical skill About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us! Want to read more about Net2Source?, Visit us at Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Madhukar Singh Email:madhukar@net2source.com Mobile: 201-479-3246