RCI-SNFI-10494 CRM Solution Architect, Patient Support Services-Morristown, NJ

8-4 EST Mon - Friday Job Overview: CRM Solution Architect, Patient Support Services We are seeking a skilled, hands-on Salesforce Solution Architect to join our team. • As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. • The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. • Your proficiency in designing CRM solutions and knowledge of relevant technologies such as Salesforce Health Cloud, Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role. Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations. Key Qualifications: • Salesforce certified Application and System Architect preferred. • Extensive experience in architecting solution using Salesforce OmniStudio. • Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors. • Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management. • Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. • Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives. • Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space. • Experience with GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions. • Experience in encryption, data masking and data anonymization techniques • Detail-oriented, customer-driven, and able to work well across time zones on a global team. • Ability to work collaboratively as a team player, fostering a positive and productive work environment. • Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines. • Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills • Experience executing cloud-native technologies and API Strategies • Strong experience with agile-based development methodologies, with direct experience as a Solution Architect preferred. • Bachelor's degree in a relevant field. Nice to haves: • Understanding of the life sciences/pharma industry and its specific data architecture requirements. • Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management • Experience with public cloud services such as AWS and Azure. • Experience with data warehousing platforms, specifically cloud-based Snowflake • Experience in creating (C4) architecture models to visualize and document the software architecture of systems. • Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau. • Familiarity with AI/ML capabilities. • Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc. • Experience with Informatica iPaaS