Salesforce BSA

Trident Consulting is seeking a "Salesforce BSA" for one of our clients in "Pleasanton, CA - Hybrid" A global leader in business and technology services. Role: Salesforce BSA Location: Pleasanton, CA - Hybrid Type: Contract Rate: $55-60/Hr. Duties/Day to Day Overview Responsibility • Partner with business and technical teams to gather, document, and analyze business requirements for Salesforce Sales Cloud, Marketing Cloud and other initiatives. • Develop comprehensive Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), User Stories, and User Acceptance Criteria in collaboration with Product and Engineering teams. • Build user journeys, process flows, and system diagrams to visualize and communicate business processes and solution designs. • Support the backlog management and grooming process, ensuring clear prioritization and alignment with business goals. • Collaborate with engineering and QA teams during development and UAT to validate solutions meet business expectations. • Maintain accurate and updated documentation using Confluence and track development progress using Jira. • Create and deliver PowerPoint presentations and Smartsheet reports to summarize project progress, key findings, and recommendations for leadership. • Serve as a subject matter expert on Salesforce capabilities and data flows, identifying opportunities to optimize business processes and system usage. • Support change management, end-user training, and documentation as part of new feature rollouts and enhancements Qualification: • 3–5 years of hands-on experience as a Business Systems Analyst, preferably supporting Salesforce CRM platforms (Sales Cloud and/or Marketing Cloud). • Strong proficiency in Jira and Confluence for requirements tracking and documentation. • Proven experience in creating BRDs, PRDs, user stories, acceptance criteria, and process documentation. • Demonstrated ability to build user journeys, workflows, and diagrams using tools such as Lucidchart, Visio, or Miro. • Strong communication, presentation, and documentation skills, able to clearly convey complex information to both technical and non-technical audiences. • Experience preparing executive-ready PowerPoint decks and managing deliverables via Smartsheet or similar tools. • Working knowledge of Salesforce platform capabilities, data model, and integration patterns Top Requirements (Must haves) The must-have requirements for this BSA role are: Salesforce & Technical Skills • Experience with Salesforce Sales Cloud and Marketing Cloud • Experience creating BRDs and PRDs • Skilled in Lucidchart, Miro, or Visio for process flows and journey mapping • Proficient with Jira and Confluence Business & Communication Skills • Strong communication and relationship-building skills • Ability to bridge business and technical teams • Fast learner with a startup-like mindset; can ramp quickly with minimal guidance Hands-On Expectations • Can translate and validate requirements in Salesforce • Ideally has hands-on Salesforce or prior system integration experience • Can perform business-level QA and test their documented stories Additional Helpful Skills • Experience with Einstein platform (optional but valuable) Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com . Some of our recent awards include: • Trailblazer Women Award 2025 by Consulate General of India in San Francisco. • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. • Received the TechServe Excellence award. • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.