Salesforce CRM Business Analyst

Salesforce CRM Business Analyst Denton, TX || Hybrid (2 days onsite) 3-month Contract to Hire Two-step onsite interview process Citizenship: USC/GC Most Important Experience Listed in Job Description • Experience working as a CRM Business Analyst in the higher education environment is highly preferred. • 5+ years of experience as a CRM Business Analyst, with at least 3 years focused on Salesforce CRM. • Please ensure they are comfortable with the conversion rate, Hybrid Schedule (2 days onsite), and do not require sponsorship now or in the future. • HiEd Environment – Requires a minimum Bachelor's Degree Previously Rejected Candidates/Feedback From Hiring Manager on Interviews • Candidate A will not be a good fit for us. He lacked deep understanding and expertise in the CRM business analyst functions. • Candidate B has some business analyst background, but most of her experience is as a Salesforce admin, so she would not be a good fit for us. Roles & Responsibilities • Gather and document detailed business and technical requirements related to CRM functionality, integrations, and reporting needs. • Analyze current business processes and identify opportunities for automation and improvement using Salesforce. • Collaborate with stakeholders across departments to define and prioritize features. • Translate business needs into functional specifications, user stories, and acceptance criteria. • Partner with Salesforce administrators and developers to design, configure, and deploy Salesforce solutions. • Lead user acceptance testing (UAT) and support go-live activities. • Provide ongoing support, training, and documentation for Salesforce users. • Maintain data integrity, governance, and security within the CRM system. • Monitor CRM usage and performance, identifying trends and proposing optimizations. • Stay updated on Salesforce platform changes, releases, and best practices. Required Skills & Qualifications • Bachelor’s degree in Business, Information Systems, Computer Science, or related field required. Additional job-related experience may substitute for the required education on a year-for-year basis. • 5+ years of experience as a CRM Business Analyst, with at least 3 years focused on Salesforce CRM. • Strong understanding of Salesforce Cloud. • Experience with requirements gathering, business process mapping, and user story creation. • Excellent communication, presentation, and stakeholder management skills. Preferred Skills • Experience with Salesforce Education Cloud is highly preferred. • Experience with TargetX is highly preferred. • Salesforce Business Analyst certification is highly preferred. • Familiarity with Texas Administrative Code (TAC 202). Special Requirements • Must pass a satisfactory standard criminal background check upon hire.