Salesforce Technical Business Analyst

CrossTech is seeking a Salesforce Technical Business Analyst for immediate hire to support enterprise CRM and system integration initiatives. This role sits at the intersection of business analysis, Salesforce configuration, and technical solutioning. Hybrid role with a 50% onsite requirement in Albany, NY - no exceptions. The ideal candidate will: - Lead requirements gathering and stakeholder engagement - Perform hands-on Salesforce configuration (Flows, validation rules, Service Cloud) - Translate business needs into scalable technical solutions - Partner closely with engineering teams on APIs, integrations, and data flows Job Description -Lead stakeholder workshops, gather and document requirements, translate into user stories and technical specs, maintain backlogs, and act as liaison between business and IT -Salesforce Configuration & Solution Support -Configure workflows, validation rules, flows, and security; support Service Cloud; collaborate with developers on Apex, Lightning, and Visualforce Technical Coordination & Integrations -Partner with engineering teams to define and support APIs, integrations, and data flows; translate business requirements into technical solutions; participate in design discussions Process Mapping & Optimization -Analyze current processes, design future-state workflows using Visio/Lucidchart, recommend scalable improvements Testing & Deployment Lead UAT, create test scripts, coordinate releases, validate system functionality Data & Reporting Perform data analysis, build dashboards and reports, ensure data integrity Support & Documentation Troubleshoot issues, create documentation, provide training Required Qualifications 7+ years Business Analysis or Technical BA experience 2+ years Salesforce experience (Service Cloud preferred) Hands-on Salesforce configuration experience Understanding of Salesforce object model, APIs, and integrations Experience working in integrated environments Experience with Agile/Scrum Strong communication and problem-solving skills Preferred Qualifications Salesforce certifications (Admin, Business Analyst, Platform) Experience with CPQ, Pardot, or Industry Clouds Experience in enterprise or regulated environments SQL or data analysis experience Compensation $55-$60/hr | Long-tern contract with potential extension Comprehensive Benefits Offered Location 50% Onsite, Albany NY