Senior AI Business Analyst

Location: New York, NY (Onsite – 4–5 days per week) Employment Type: 12-Month Contract (with option to convert to full-time) About The Company This philanthropic organization works to ensure better, longer lives for the greatest number of people by focusing on five key areas: the arts, education, the environment, government innovation, and public health. Operating in over 700 cities and 150 countries worldwide, the organization supports ambitious initiatives that accelerate progress, build capacity, and drive measurable, lasting change. They are recognized for a data-driven, outcomes-focused approach to philanthropy. The organization places a strong emphasis on evidence-based decision-making, measurement and evaluation, and continuous learning to maximize the effectiveness of every investment. This culture of disciplined experimentation and agile response allows the organization to address urgent and underfunded global issues quickly and at scale. Internally, the organization operates with the same high-performance standards it champions externally. It fosters a collaborative, innovative, and mission-driven culture, empowering employees to think creatively, work across disciplines, and deliver transformative solutions. Employees are expected to be proactive, resourceful, and committed to excellence in pursuit of the organization’s global mission. Job Summary The Senior AI Business Analyst will play a central role in implementing the organization's emerging enterprise AI strategy to drive internal operational efficiency, accelerate adoption of AI-powered tools, and build AI literacy across the organization. Reporting directly to the Chief Technology Officer (CTO), this role will serve as a strategic bridge between technical platforms and business stakeholders, ensuring that AI tools are implemented responsibly, effectively, and in ways that align with organizational priorities. This is a hands-on position that combines daily AI administration, strategic planning, training program development, and policy implementation. The Senior AI Business Analyst will serve as the primary business liaison for staff adopting ChatGPT Enterprise, Microsoft Copilot, and other AI platforms, while also developing customized training and resources to build long-term capabilities across teams. In addition, this role will contribute to governance, security, and best-practice frameworks, helping ensure AI use is safe, compliant, and sustainable. This role will also carry mentorship responsibilities, guiding junior analysts and interns, fostering a collaborative learning environment, and helping build an internal pipeline of future AI leaders. The ideal candidate will combine technical expertise with strong communication skills, business acumen, and a passion for enabling others through technology. Top 3 Technical Skills • ChatGPT Enterprise • Prompt Engineering • Workflow – Power Platform, structure business (Agentic platform knowledge – Glean AgenticAI) Top 3 Tangible Skills • Work with non-technical users in a friendly manner • Patience • Clear communication Key Responsibilities • AI Administration & Business Support. • Serve as the primary liaison for staff across all departments seeking assistance with ChatGPT. • Enterprise, Microsoft Copilot, and other AI platforms. • Oversee user onboarding, licensing, and permissions management for enterprise AI platforms. • Troubleshoot user issues, answer “how-to” questions, and provide fast-turnaround guidance on prompt creation, data preparation, workflow selection, and tool capabilities. • Maintain a centralized log of questions, use cases, and resolutions to inform future resources, • FAQs, and knowledge base content. • Collaborate with the AI Working Group to escalate and resolve complex issues or platform-level challenges. • Provide guidance on security, data privacy, and compliance considerations when using AI tools. • Customized Training & Capability Building. • Design and deliver tailored AI training sessions for departments based on their goals, workflows, and technical proficiency. • Develop engaging instructional materials such as quick reference guides, presentations, and video tutorials to support self-paced learning. • Facilitate hands-on workshops, virtual office hours, and team coaching sessions to build AI confidence and encourage experimentation. • Measure training effectiveness through surveys and adoption metrics, iterating content to meet evolving organizational needs. • Mentor and oversee junior analysts or interns assisting in content development, training delivery, and user support. Requirements • Education : Bachelor’s degree in Computer Science, Data Science, Information Systems, or related discipline (Master’s or MBA preferred). • Experience: • Proven experience using ChatGPT Enterprise and other large language model platforms within a business environment. • Demonstrated expertise in prompt engineering and crafting optimized prompts to drive accurate, context-aware outputs. • Experience with workflow automation platforms such as Microsoft Power Platform, Glean AgenticAI, or similar agentic AI solutions. • Strong understanding of data foundations, preparation, and governance principles, including privacy and security considerations. • Ability to communicate complex technical concepts to non-technical audiences with clarity, patience, and confidence. • 5+ years of professional experience in data analytics, AI, or related fields. • Skills • Strategic Engagement & Implementation • Partner closely with business leaders—including the CTO, Data Leader, and senior operational stakeholders—to identify high-value opportunities for AI adoption. • Conduct needs assessments and discovery sessions with non-technical business teams to translate operational challenges into AI-driven solutions. • Support design and implementation of automated workflows using platforms such as Microsoft Power Platform and Glean AgenticAI. • Contribute to the development and maintenance of an “AI Needs Assessment Library” to capture and prioritize use cases across departments. • Assist with roadmap execution, including pilots, proof-of-concepts, and broader rollout plans for AI tools and features. • Evaluate emerging AI solutions and make recommendations on potential additions to the enterprise AI toolkit. • AI Policy, Governance, and Best Practices • Support the creation and rollout of policies, guardrails, and governance frameworks to guide safe, ethical, and compliant AI use. • Assist with risk assessments and documentation of security, privacy, and data handling protocols related to AI systems. • Maintain awareness of regulatory trends and industry standards for enterprise AI use to inform organizational practices. • Collaborate with IT and Legal teams to ensure AI solutions meet organizational standards and align with data governance policies. • Contribute to internal communications and change management strategies to drive responsible AI adoption. Preferred Qualifications • Strong business acumen and ability to connect technical solutions to organizational priorities. • Visionary mindset with the ability to think strategically and deliver tactically. • Demonstrated leadership, mentorship, and coaching skills for guiding junior team members. • Patience, empathy, and a collaborative approach when engaging with diverse internal stakeholders. • Experience developing and delivering training or capability-building programs at scale. Prior experience in nonprofit, government, or mission-driven organizations is strongly preferred. • Passion for enabling innovation and operational excellence through technology. What You’ll Gain • Employees are united by a shared purpose: to create better, longer lives for the greatest number of people. • Joining the team means being part of an organization that contributes over $3.7 billion annually to transformative work worldwide, with programs spanning the arts, education, environment, government innovation, and public health. You will be immersed in a data-driven, results-oriented culture that values innovation, experimentation, and evidence-based decision making. • AI is viewed as a strategic enabler, and you will play a central role in guiding how emerging technologies are deployed to enhance internal operations and extend the organization’s impact. • You will work alongside visionary leaders and world-class experts, gaining exposure to diverse problem spaces, complex operational environments, and cutting-edge AI platforms. • Collaboration is deeply embedded in the organization’s DNA, and your work will influence decision-making at every level. • The organization is committed to inclusion, integrity, and professional growth. You will be supported with mentorship, training, and development opportunities, and will have the opportunity to mentor others as well—building not only your own expertise, but also the future AI talent pipeline for the organization. Career Path and Growth Opportunities The Senior AI Business Analyst role is designed as a foundational position within the organization's growing enterprise AI capability. High-performing individuals in this role may advance into senior-level opportunities such as AI Engagement Leader, Product Owner – AI, or Director of AI Enablement, or may move into specialized areas like AI Governance, AI Risk Management, or Strategic Innovation. This role offers a unique opportunity to build an internal AI program from the ground up, developing strategy, shaping best practices, and driving culture change while being closely mentored by senior leaders including the CTO.