Senior Developer

Role - Senior ServiceNow Developer Hybrid Contract role About Insight: Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimization built on 33+ years of deep partnerships with the world’s leading and emerging technology providers. In 2024, Insight had revenues of US$ 8.7 billion, and over 14,000 employees. It has a US$1.7 billion services business, bolstered by recent acquisitions in cloud, CRM, software engineering, and business consulting. In EMEA, Insight operates in Austria, Belgium, Bulgaria, France, Germany, Ireland, Italy, Moldova, Netherlands, Sweden, Romani, Saudi Arabia, Spain, Switzerland, UK, Ukraine, and United Arab Emirates. A ServiceNow Developer is responsible for underpinning good development processes including managing tools and testing environments, central code control, contributing to development standards and creating solutions that automate systems. A ServiceNow Developer delivers and integrates ServiceNow solutions. Person Specification: Essential Criteria Main Duties • Transform technical requirements into an effective solution to meet objectives • Build complex stories without additional support • Manage live test environments • Identify and resolve issues that are preventing delivery • Develop test plans and strategies, building on the Automated Test Framework where required • Support and maintain ServiceNow instances, including patching and upgrade activities • Work with pre-sales and architects to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries • CSA, CAD and CIS HAM/SAM Pro certified, 2+ years ServiceNow implementation experience including integrations and HAM/SAM deployments • Availability and capacity management. You can manage service components to ensure they meet business needs and performance targets. • Development process optimisation. You can explain the importance of developing process efficiency and the common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. • Information security. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature. • Modern standards approach. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature. • Design and build. You can collaborate with others when necessary to review specifications. You can use the agreed specifications to design, code, test and document configuration or scripts of medium-to-high complexity, using the right standards and tools. • Prototyping. You can approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of prototyping methods and choose the most appropriate. • Service support. You can understand information security. You can design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature. • Systems design. You can translate logical designs into physical designs. You can produce detailed designs. You can effectively document all work using required standards, methods and tools, including prototyping tools where appropriate. You can design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact. You can work with well-understood technology and identify appropriate patterns. • Systems integration. You can build and test simple interfaces between systems. You can work on more complex integration as part of a wider team. • User focus. You can identify and engage with users or stakeholders to collate user needs evidence. You can understand and define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. Desired Criteria • Experience of working on multiple client engagements • ServiceNow certifications such as Certified System Administrator, Certified Application Developer and Certified Implementation Specialist • Experience of Agile ways of working • Understanding and experience of low code/no code development such as Creator Workflows • Experience of integrating disparate systems, both on-premise and in the cloud • Experience of less common ServiceNow modules such as HR Service Delivery, SecOps and GRC • ITIL v4 certified Personal Characteristics • A role model of collaborative working, valuing and developing employees • Confident and effective communication and engagement • High levels of commitment to the achievement of‐business objectives. • Articulates a clear vision in the day to day delivery of services • A strategic and innovative thinker who can translate strategy into operational and project plans and business and commercial goals into a highly engaging and robust people strategy • Able to manage information and interpret and present high quality written, oral and numerical information. • Able to inspire others to deliver great customer service • Proven ability to challenge, influence and do things differently with positive business benefits • Resilient, determined to positively overcome barriers • Demonstrable commitment to Insights purpose and values