Senior IFS ERP Application Support Consultant (Manufacturing)

Employment Eligibility Statement Due to specific project and client requirements, this position is open to U.S. Citizens. Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Note: This role is based across four locationsTampa, Florida, Monroe, North Carolina, Warren, Massachusetts, and Parsippany, New Jerseyand follows a hybrid work model. Candidates are required to work on-site at least three days per week, with the remaining two days remote. This on-site requirement is mandatory. Note: This role supports work subject to ITAR. As a result, only U.S. Citizens are eligible to apply. Dual citizenship is not permitted for this position. About The Role: The client is looking for a senior-level IFS ERP expert who can support, troubleshoot, train users, handle audits, and understand manufacturing operations, all while working in a highly regulated environment. Key Responsibilities: • User Support: Acting as a point of contact for end users, providing guidance, resolving inquiries, and ensuring effective use of the IFS system through training and documentation. • User Maintenance: Onboarding and offboarding of users following very specific procedures to ensure compliance with audit requirements. • Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests, and proactively identifying and addressing recurring issues. • SOX Controls: Preparing evidence and evidence summaries for monthly, quarterly, semi-annual/annual SOX controls in a timely manner. • System Maintenance: Supporting the technical environment, monitoring system performance, and ensuring the completion of maintenance tasks like refreshing the nonproduction environment cloning production to non-production. • Data Management: Running scripts for mass data updates. • Knowledge Management: Contributing to and maintaining a shared knowledge base, documenting procedures, and creating user guides. • Collaboration: Working with technical teams, internal project teams, and potentially with external support partners to resolve complex issues. • Training: Delivering user training, creating training materials, and ensuring users are properly equipped to utilize the system. • Technical Expertise: Understanding the IFS application's functionalities, code base, and troubleshooting techniques in front-end, service layer, and backend databases. • Reporting: Tracking and reporting on issues and providing data analysis for problem resolution. Required Skills Experience: • IFS Applications Experience: • 7+ years of strong hands-on experience with IFS ERP. Strong preference for people with experience in IFS Apps 7. • Troubleshooting: Proven ability to troubleshoot and resolve technical and functional issues related to the IFS system. • Communication: Excellent communication and interpersonal skills for interacting with users and technical teams. • Problem-Solving: Strong analytical and problem-solving skills to identify and resolve complex issues. • ITIL Processes: Understanding of ITIL processes related to Incident Management, Service Request Management, Change Management and Problem Management. • Database Concepts: Knowledge of database systems e.g., Oracle, Knowledge of database concepts and the ability to assist users with data extraction. Experience running update scripts. • Business Acumen: Understanding of how the IFS system supports business operations. Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order, Plan-to-Produce, Procure-to-Pay, Shop Floor Reporting, Material and Resource Planning and experience with specific IFS modules like Finance or Supply Chain. Desirable Skills: • Experience with ITSM tools such as ServiceNow. • Experience using Crystal Reports and Power BI to create custom user reports. • Experience with IFS DOP functionality. • Understanding of both standard costing and actual costing and the implications in the system. Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.