Roles / Responsibilities: Non-Technical • Effectively interact and communicate with peers to Director-level IT professionals • Highly confident with providing support and training to users • Display sound communication skills while acting as a point of contact between your team and clients. Patient, level-headed and cool under pressure • Provide feedback to team regarding product issues, enhancements, and new features • Must have initiative, drive, and be a self-starter • Ability to ask pertinent questions of others • Proactively seek to identify, communicate, and implement process related improvements • Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders • Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system, and appropriately updating both client and appropriate employees of status of all issues on a timely basis • Detail-oriented and meticulous with a keen desire to deliver the highest quality solutions to clients and setting high standards for excellent client service • Ability to perform unattended troubleshooting, document said troubleshooting, and hand off for other techs. Technical The contractor will: • Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to SCDOR cloud applications and other custom SharePoint on-premises and cloud solutions • Have expertise and experience with working with Power Apps platform to deliver business change • Design, develop, and implement GenAI-driven solutions using Copilot and Copilot Studio • Experience of working in both Agile and Waterfall development models and able to recommend difference approaches based on the specific project outcomes • Provide technical support for SharePoint and PowerApps users, including troubleshooting issues and providing solutions • Work with users to gather requirements, design solutions, and deploy new PowerApps applications or SharePoint Online features • Collaborate with IT teams and other departments to ensure proper integration of SharePoint and PowerApps with other tools and systems • Provide simple training / ”how-to” documentation for business users and be able to coach lead users through new ways of working • Experience developing new PowerApps model and canvas driven apps as well as enhancing existing apps • Have expertise and experience with HTML 5, .Net Framework, C#, ASP.Net, MVC, Entity Framework, CSS 3, SharePoint Server 2019, JavaScript, and RESTful application design • Be required to provide technical documentation to include, but not limited to, governance and instructional documentation • Develop workaround solutions as appropriate • Monitor and assess current systems and recommend enhancements, as needed, based on data gathered • Act as technical resource for other IT analysts and business units by resolving complex cloud systems problems pertaining to web application design, deployment, and/or support • Diagnose and resolve problems related to applications and systems for which the Cloud Services team is responsible • Escalate complex problems to other internal IT groups, or vendors for resolution • Install, configure, test, monitor, and maintain systems and application software and peripherals for users; install and configure servers required for designed solutions • Adhere to corporate information security guidelines and promote information security among coworkers • Qualified candidate will be responsible for performing root cause analysis and resolution • Perform other duties and special projects as assigned Required Skills (rank in order of Importance): • Microsoft 365 Power Platform (PowerApps and Power Automate(Flow)) • SharePoint Technologies (2019 and SharePoint Online) • Skilled in one or more relevant development languages • .Net Framework (ASP.net, ADO.net) • Microsoft CoPilot • Microsoft Teams and Exchange • Web development using MVC • General database design and administration • Application-level security • Internet Information Services • Organizational Skills • Verbal Communication Skills • Written Communication Skills Preferred Skills (rank in order of Importance): • Experience in projects involving PCI/ NIST/Pub1075 security implementations and / or audits. • Experience of working with development tools • Working in team development environment • Security procedures Required Education/Certifications: • A bachelor’s degree in information technology systems, computer science, or related field and eight (8) years of experience in information technology systems or related area. ; or an associate's degree and ten (10) years of experience in information technology systems or related area; or a high school diploma and twelve (12) years of experience in information technology systems or related area.