Senior Product Support Analyst - Power Platform Center of Excellence (CoE)

Position Overview: We are seeking a highly skilled and motivated Power Platform Administrator to lead the upgrade, governance, and troubleshooting of our Power Platform Center of Excellence (CoE) toolkit. This role will be equally focused on AI administration and Microsoft 365 Copilot governance, as well as Dynamics 365 CRM management and enhancement. The ideal candidate will bring strong experience across Power Platform tools, including Co-Pilot Studio, Power BI, Canvas apps, and D365 CRM, with a collaborative mindset and a passion for innovation. Key Responsibilities: Dynamics 365 CRM & Power Platform Administer and support Dynamics 365 CRM, including configuration, customization, and integration with Power Platform. Develop and maintain Power Platform Canvas apps to meet business needs. Document processes and ensure consistent workflows across CRM and Power Platform solutions. AI & Microsoft 365 Copilot Govern and support Microsoft 365 Copilot usage, including user enablement, policy compliance, and performance monitoring. Administer AI capabilities within Power Platform and M365, ensuring responsible use and alignment with business goals. Provide expertise in Co-Pilot Studio to streamline development and automation processes. Collaborate with stakeholders to identify opportunities for AI-driven improvements in workflows and reporting. Job Qualifications: Power BI Expertise: Strong skills in creating and managing reports and dashboards. Power Platform CoE Toolkit: Experience in upgrading and troubleshooting the toolkit. Copilot Studio Proficiency: Hands-on experience with Copilot Studio for automation and development. Canvas App Development: Skilled in building user-friendly and functional Canvas apps. Dynamics 365 CRM: Proven experience in administering and customizing D365 CRM. AI & M365 Copilot Governance: Familiarity with AI tools and Microsoft 365 Copilot governance practices. Azure Services: Solid understanding of Azure Analytics and related services. EXPERIENCE- Required Qualifications & Skills: 8 Years: Hands-on experience with customizing entities, workflows, and integrating D365 CRM with Power Platform tools 8 Years: Experience with troubleshooting technical issues, analyzing logs, and debugging software applications. 5 Years: Strong understanding of data visualization principles, data modeling using Power BI 3 Years: Familiarity with Copilot Studio for automation and governance of Microsoft 365 Copilot features. 3 Years: Familiarity with Microsoft Azure Services, particularly Azure Active Directory. Contract Details: The primary work location(s) will be at 100% Remote, Work Location Within the United States. The primary work location will be in the William B. Travis State Building, 1701 North Congress Avenue, Austin, Texas 78701. Services shall be provided during normal business hours unless otherwise coordinated through the Texas Education Agency. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed. Services are expected to start 09/15/2025 and are expected to be completed by 08/31/2026. Total estimated hours per Candidate shall not exceed 1968 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing. S# 70126018 Job Types: Full-time, Contract Pay: $50.00 - $55.00 per hour Experience: Integrating D365 CRM with Power Platform tools: 8 years (Required) Customizing entities and workflows in D365 CRM: 8 years (Required) Troubleshooting technical issues, analyzing logs. : 8 years (Required) Debugging software applications.: 8 years (Required) Data visualization principles, data modeling using Power-BI: 5 years (Required) Copilot Studio for automation of Microsoft 365 Copilot: 3 years (Required) Azure Services, particularly Azure Active Directory: 3 years (Required) Building user-friendly and functional Canvas apps: 5 years (Required) Administer AI capabilities within Power Platform and M365: 8 years (Required) Administer and support Dynamics 365 CRM with Power Platforms: 8 years (Required) Govern MS 365 Copilot user enablement, policy compliance: 8 years (Required) Work Location: Hybrid remote in Austin, TX 78701