Service Owner - Private Rented Sector Database

Details Reference number 426756 Salary £64,679 The salary for this role is £71,284 - £83,230 (London) or £64,679 - £76,608 (National). For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. If you apply for a role that requires a transfer of location, for example if you are transferring from London to a National location, your salary will be adjusted in accordance with our policy on transfer between HQ pay ranges. A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Grade 6 Contract type Fixed term Length of employment 23 months Type of role Digital Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Bristol, Darlington, London, Manchester, Wolverhampton About the job Job summary Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time. We have over 3,500 staff who are based in 20 offices across the UK. The Private Rented Sector (PRS) Divisions sit in a thriving regeneration policy group within MHCLG. These divisions lead on a systematic programme of reform in the PRS. The reforms aim to ensure private renters not only have access to a secure and decent home but that they can exercise their rights to challenge poor treatment and bad practice. The Renters’ Rights Bill is in its final stages in parliament. The legislative commitments include the creation of a digital private rented sector database to bring together key information for landlords, tenants, and councils. Tenants will be able to access key information to inform choices when entering new tenancies, promoting greater transparency and accountability. It will also support landlords to understand their obligations and demonstrate compliance. In addition, councils will be able to use the database to target enforcement where it is needed most, against the minority of unscrupulous landlords. We are seeking a Service Owner to lead the end-to-end delivery of the PRS Database. You will be responsible for ensuring the service meets user needs, aligns with legislative requirements, and delivers high-quality outcomes for landlords, tenants, and councils. You will work closely with policy, legal, digital, and operational teams to shape and iterate the service through its Beta phase and into live operation. You will lead a growing team as we build from early Beta testing to full mandatory implementation. We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work. Find out more about what it's like to work in a digital, data and technology role at MHCLG including our culture, ways of working, career progression and staff benefits. Job description As the Service Owner, you'll: own the vision, strategy, and roadmap for the PRS Database, ensuring it delivers against MHCLG’s objectives and user needs champion user-centred design and agile delivery practices, ensuring the service is accessible, intuitive, and responsive to feedback from landlords, tenants, and councils build strong relationships with internal teams, local authorities, delivery partners, and external stakeholders to ensure smooth delivery and adoption ensure the service complies with Government Service Standards, and information governance requirements. Oversee data-sharing arrangements with councils and other parties work closely with policy colleagues to ensure the service reflects the evolving legislative framework and supports enforcement of housing standards lead service readiness activities including onboarding, support desk setup, and integration with GOV.UK One Login and other systems Building and manage high performing teams in a way that builds expertise and skills in the department, whilst delivery is maintained monitor service performance, user engagement, and operational metrics. Report progress to senior leaders and represent the service at governance boards and ministerial briefings Person specification As the Service Owner, you'll have: proven experience leading digital service delivery in government or regulated environments strong understanding of agile methodologies, service design, and user research excellent stakeholder management and communication skills the ability to translate complex policy and technical requirements into user-friendly services experience of managing budgets operating costs to ensure value for money experience of contract and supplier management for the provision of various digital and operational capabilities Desirable experience experience working in housing, local government, or regulatory services knowledge of GOV.UK platforms and standards understanding of the private rented sector and the Renters’ Rights Bill experience of working with ministers. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Managing a Quality Service Communicating and Influencing Benefits Alongside your salary of £64,679, Ministry of Housing, Communities and Local Government contributes £18,737 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Selection process details This vacancy is using Success Profiles , and will assess your Behaviours and Experience. MHCLG want to bring in a diverse workforce at all levels. Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise). Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors. Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. CV and Cover Letter Declaration We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called anonymous recruitment. Please remove references to your: name/title educational institutions age gender email address postal address phone number nationality/immigration status You will need to merge your CV and covering letter into one document. When submitting your application Applied will ask you to upload a CV, when doing this you should upload your merged document of your CV and covering letter. Most of our campaigns utilise multiple assessors and so it is possible that your application would be viewed by different assessors. At sift, through your CV and covering letter we will be assessing: Experience Your covering letter should be no more than 1 page referencing how you meet the criteria set out in the job description. The interview will be of a blended nature consisting of the following success profiles elements: Behaviour (Seeing The Big Picture, Managing A Quality Service, Communicating and Influencing) Candidates will also be asked to prepare a short presentation, details will be provided when invited to interview. In full the campaign will test the below Success Profile Elements: Experience: Yes - Experience questions will be based around the essential skills and criteria as listed in the person specification Behaviours: ((Seeing The Big Picture, Managing A Quality Service, Communicating and Influencing) We do not consider direct CV applications – you must apply for this role via the application link on Civil Service Jobs: Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign. Grade 6 salary The salary for this role is £71,284 - £83,230 (London) or £64,679 - £76,608 (National). For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable. If you apply for a role that requires a transfer of location, for example if you are transferring from London to a National location, your salary will be adjusted in accordance with our policy on transfer between HQ pay ranges. Please note that the average employer pension contribution is based upon the National minimum salary for this role. Should your agreed starting salary for this role be different, the average employer pension contribution will be calculated accordingly. If you are a Secondee, this will not apply as you will remain on your home organisation’s terms and conditions. Benefits Transfers across the Civil Service on or after 4 October 2018: Any move to MHCLG from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. For further information about the benefits available to MHCLG employees, please see the attached Candidate Pack. Geographical Location: London Wolverhampton Bristol Manchester Darlington • There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful for the role. Please note: The Darlington Economic Campus is a pioneering new cross-government hub which will bring together people across departments and public organisations to play an active role in the most important economic issues of the day. The work of the Campus will make a real difference to people both across the UK and internationally. There will be substantial career opportunities and exciting prospects - a career at the Campus means you will be working at the heart of Government, with access to the benefits and fantastic opportunities offered by the civil service. This role is based at MHCLG and we will be joined on the campus by: HM Treasury Department for International Trade Department for Business, Energy and Industrial Strategy Office for National Statistics Department for Education For further information on the DEC, please take a look at the attached DEC candidate pack. Sift and Interview dates Sifting is envisaged to take place W/C 22nd September with interview dates to be confirmed. All interviews are currently being held remotely via videocall. Reserve List In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 6 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact recruitment@communities.gov.uk to be removed from the reserve list. CTC (Counter-terrorism Clearance): Important note Successful candidates for roles based in our 2 Marsham Street building must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check and the process can take up to 8 weeks to complete. Candidates should also note that with effect from 1st August 2018 the department will also check all applicants who are successful at interview, against the Internal Fraud Database (IFD) held by the Cabinet Office. In accordance with the Civil Service Internal Fraud Policy, any applicant who is included on the IFD will be refused employment by MHCLG. Please see the Candidate Pack for further information on the Internal Fraud Database. Internal Fraud Database The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned. The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service. The Cabinet Office then processes this data and discloses a limited dataset back to MHCLG as a participating government organisations. MHCLG then carry out the pre employment checks so as to detect instances where known fraudsters are attempting to reapply for roles in the civil service. In this way, the policy is ensured and the repetition of internal fraud is prevented. For more information please see- Internal Fraud Register Fixed Term Details For external candidates – you will be offered a 23 month fixed term appointment with a possibility of permanency. For existing civil servants – you will be offered a 23 month loan opportunity. Before applying for the role, you will need to seek approval from your parent department to take up a loan appointment should you be successful. For Secondments - you will be offered a 23 month secondment opportunity. Before applying for the role, you will need to seek approval from your employer to take up a secondment opportunity should you be successful. For MHCLG employees - you will retain your existing contract. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check . See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy . Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Digital Data Jobs Email : digitaldatajobs@communities.gov.uk Recruitment team Email : digitaldatajobs@communities.gov.uk