We are seeking an experienced and highly skilled Slate CRM Administrator to serve as the primary technical expert and strategic leader for our Technolutions Slate platform. This role is central to the success of our student lifecycle operations, from recruitment and admissions to student success and alumni engagement. The Slate CRM Administrator is responsible for the entire Slate ecosystem, ensuring its stability, performance, and alignment with institutional goals. This individual will manage all aspects of Slate's configuration, including application management, data integrity, reporting, communications, and user support. The ideal candidate is a proactive problem-solver, a strategic thinker, and a hands-on technician who can translate business needs into robust, elegant solutions within the Slate environment. This position requires a deep and comprehensive understanding of virtually all Slate modules and functionalities. You will be the go-to expert for maintaining, optimizing, and expanding our use of Slate across multiple departments. Key Responsibilities 1. System Configuration & Technical Management • Database Management: Oversee the structure and health of the Slate database, including managing fields, prompts, custom datasets, and relationships. • Application & Forms Management: Build, maintain, and optimize all public-facing forms, including inquiry forms, event registrations, and the primary undergraduate, graduate, and other specialized applications. • Rules & Automation: Design, implement, and maintain a complex ecosystem of rules to automate business processes, including bin movement, population updates, field calculations, and data transformations. • Portals & User Experience: Develop and manage dynamic, user-friendly portals for applicants, admitted students, reviewers, and other key constituencies. Ensure all portals are branded, intuitive, and provide a seamless user experience. • Reader & Workflows: Configure and manage the application review process using both the traditional Reader and modern Workflow modules. Build review forms, assign permissions, and automate the flow of applications through all stages of evaluation. • Configurable Joins & Querying: Serve as the institutional expert on Configurable Joins, building efficient queries and data exports to support complex reporting and system integrations. 1. Data Integrity & Integration • Data Imports & Exports: Manage all data import and export processes, including setting up and maintaining source formats, SFTP transfers, and scheduled data loads from external systems (e.g., CAS, testing agencies). • Data Quality & Cleansing: Implement and oversee robust data quality protocols, including managing the Consolidate Records tool, creating data audits, and performing regular data cleansing to ensure accuracy and reliability. • System Integration: Act as the technical lead for integrating Slate with other campus enterprise systems, such as the Student Information System (SIS), Enterprise Resource Planning (ERP), and learning management systems (LMS). 1. Reporting & Analytics • Query & Report Building: Develop and maintain a library of complex queries and reports to meet the operational needs of admissions, marketing, financial aid, and executive leadership. • Dashboards & Data Visualization: Create insightful and actionable dashboards to provide leadership with at-a-glance views of key performance indicators (KPIs) related to enrollment funnels, communication effectiveness, and operational efficiency. • Scheduled Reporting: Configure and manage the delivery of scheduled reports and data exports to various departments across the institution. 1. Communications & Event Management (Deliver Module) • Communication Campaigns: Build and manage sophisticated, multi-stage communication campaigns (drip marketing) using Deliver. • Templates & Content: Create and maintain a library of branded, mobile-responsive email and SMS templates. Utilize Liquid markup for advanced personalization and dynamic content. • Deliverability & Compliance: Monitor email deliverability and ensure compliance with CAN-SPAM, GDPR, and other regulations. Manage and configure SPF/DKIM records. • Event & Scheduler Configuration: Build and manage event templates, registration forms, and communication streams. Configure the Slate Scheduler for interviews, campus visits, and advisor appointments. 1. Strategic Planning & User Support • Business Process Translation: Collaborate with stakeholders in Admissions, Marketing, IT, and other departments to understand their business needs and translate them into effective technical solutions within Slate. • Training & Documentation: Serve as the lead trainer for all Slate users. Develop and maintain a comprehensive knowledge base of training materials, user guides, and process documentation. • Staying Current: Proactively monitor all Slate release notes, new features, and community best practices. Evaluate and implement new functionalities to continuously improve the institution's use of the platform. • Tier 3 Support: Act as the final point of escalation for all Slate-related technical issues, providing expert troubleshooting and resolution. Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Business, or a related field. • 2+ years of intensive, hands-on administrative experience with the Technolutions Slate CRM. • Demonstrated expert-level proficiency in core Slate modules, including Applications, Reader, Deliver, Portals, Rules, and Querying. • Proven experience in managing complex data imports/exports and ensuring data integrity. • Strong understanding of relational databases and data structures. • Functional knowledge of HTML, CSS, and/or XSLT for portal and email branding. • Excellent analytical and problem-solving skills with a proven ability to translate complex business requirements into technical specifications.