Sr. Desktop Design Engineer - Lev.2-Remote

Position: Sr. Desktop Design Engineer - Lev.2 Client Location: Brooklyn, NY Work Location: Remote (Must work on EST Time zone) Duration: 12 months (35 hours per Week) Rate: Quote your best Resource Must provide Three (3) Professional References; Work Authorization & Valid Photo ID Local or Nearby consultants will be given highest preference. Tasks & Responsibilities • Provide Engineering Design level support of desktop and laptop computers and related technology and software. • Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines. • Activities require interaction with application software and operating systems ensure they perform to agency specified standards. • Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365. • Provide Tier-3 escalation support when needed. • Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines. • Provide documentation, knowledge transfer, and training as assigned. • Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations. • Perform special projects and initiatives as assigned. • Maintain and provide design/architect level of support for Client Management Systems - SCCM, for all supported domains • Manage and troubleshoot multiple physical Microsoft Windows Desktops. • Provide Windows Desktop administration for physical Windows hosts at various locations. • Perform proactive monitoring to identify potential issues and/or problems and provide resolution. • Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts • Maintain and provide design/architect level of support for Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual) • Provide support to resolve complex technical operational problems. • Provide Windows Desktop administration/management/support for all physical, portable, and virtual Windows hosts at various locations. • Maintain and update Azure Windows Virtual Desktops, host pools, builds/images/scripts, add virtual memory, CPU and storage when needed. • Diagnose and document problem resolution, provide Root Cause Analysis, if needed. • Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components • Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle Mandatory Skills • At least 8+ years of expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio. • Deep working knowledge and experience with Windows Software, Hardware, and System Administration. • Experience with vulnerability management and security compliance. • Working knowledge of policy management via GPO and CSP • Excellent troubleshooting skills / ability to investigate problems and perform RCA • Experience researching, designing, and implementing Windows Desktop Design standards Desired • Experience with software and patch packaging • Experience with scripting languages. • IT automation concepts, monitoring, and software metering • Experience creating and deploying MSIX packages • Experience creating custom queries, collections, and reports. • Azure/Cloud experience is a plus