Sr. Monitoring Analyst - Hybrid Role Location: Winston-Salem, NC (Hybrid - 3 days onsite, Tuesday mandatory) Visa: USC or GC ONLY Summary: We're seeking a Senior Monitoring Analyst to design, deploy, and maintain analytical models and monitoring solutions for high-availability financial transaction platforms. This role combines technical expertise with data analysis to drive insights and ensure seamless operations. Key Responsibilities: • Monitor and analyze financial transaction processing platforms • Create dashboards and reports using BI tools • Provide Level 3 incident response and troubleshooting • Implement monitoring rules and alerts across enterprise tools • Collaborate with cross-functional teams on process improvements Required Qualifications: • Bachelor's in Computer Science or equivalent experience • 5+ years experience with distributed financial services platforms • Expert proficiency in MS Office Suite, Power Platform, and AWS • Hands-on experience with monitoring tools: SCOM, Dynatrace, Splunk, SolarWinds • Strong SQL skills and experience with BI tools (Tableau, Power BI, SAS) • Excellent analytical and problem-solving abilities • Outstanding communication skills Preferred Skills: • Advanced troubleshooting and data analysis capabilities • Experience with observability tools and log file analysis • Data visualization and dashboard creation expertise • Familiarity with data mining and trending analysis Join our team to leverage cutting-edge monitoring technologies while supporting critical financial infrastructure. Apply today!