Tealeaf Acoustic Experience Analytics Engineer (no C2C Candidates Please)

Please note that all applicants must be US Citizens or Green Card holders and no C2C candidates will be accepted. Summary: • Tier One Technologies has an immediate need for a Tealeaf Acoustic Experience Analytics Engineer to support our US Government client. • This will be a 100% remote position. • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Requirements: • Lead collaboration with development teams to ensure pages and APIs are fully Tealeaf-compatible. • Perform data analysis on web-related inquiries from business and IT teams, identify actionable insights, and present findings effectively. • Execute Tealeaf installation, upgrades, and patching to maintain optimal system performance. • Configure and manage the Tealeaf data processing pipeline to ensure data accuracy and efficient flow. • Demonstrate knowledge of Tealeaf replay mechanics, including troubleshooting replay fidelity issues, optimizing configuration settings, and coordinating with web teams to implement necessary changes. Qualifications: • A degree from an accredited College/University in the applicable field of services is required. If an individual's degree is not in the applicable field then 4 additional years of related experience is required. • 8+ years of overall IT-related experience. • 3+ years of Tealeaf implementation, administration, configuration - PCA, Canisters, Portal, Replay server. • 3+ years of Tealeaf analytics and replay configuration - events, dimensions, privacy rules, replay rules. • Good understanding of website and web server architecture, cloud computing, including web 2.0 (JSON, JavaScript). • Familiarity with cloud computing and cloud Tealeaf implementation. • Familiarity with Splunk. • Excellent communication skills. • Must be able to obtain a Position of Public Trust Clearance. • Be able to pass a drug screening, criminal history, and credit checks. • Must be a US Citizen or have permanent residence status (Green Card). • Must have lived in the United States for the past 5 years. • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)