Signature IT World Inc
Technical Business Analyst
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Technical Business Analyst with 5+ years of experience, specializing in ServiceNow, located in Charlotte, NC (Hybrid). The contract is W2. Key skills include ITSM knowledge, Agile methodology, and technical documentation expertise.
🌎 - Country
United States
💱 - Currency
$ USD
-
💰 - Day rate
Unknown
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🗓️ - Date
March 17, 2026
🕒 - Duration
Unknown
-
🏝️ - Location
Hybrid
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📄 - Contract
W2 Contractor
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🔒 - Security
Unknown
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📍 - Location detailed
Charlotte, NC
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🧠 - Skills detailed
#Stories #Business Analysis #Scripting #Documentation #Scrum #Deployment #JavaScript #UAT (User Acceptance Testing) #REST (Representational State Transfer) #Agile
Role description
Job Title: Lead Tech BA with Service Now
Location: Charlotte, NC (Hybrid)
W2 Contract
Job Summary:
We are seeking a Technical Business Analyst with strong ServiceNow experience to bridge business needs and technical solutions. The ideal candidate will gather requirements, design workflows, and support ServiceNow implementations across modules such as ITSM, ITOM, HRSD, or CSM.
Key Responsibilities:
Gather, analyze, and document business and technical requirements
Translate business needs into ServiceNow solutions
Configure and support ServiceNow modules (ITSM, ITOM, HRSD, etc.)
Create user stories, BRDs, and functional specifications
Work closely with developers, architects, and stakeholders
Support integrations, testing (UAT), and deployment activities
Ensure best practices in ServiceNow implementation
Required Skills:
5+ years as Business Analyst
3+ years hands-on ServiceNow experience
Strong knowledge of ITSM processes (Incident, Change, Problem, CMDB)
Experience with Agile / Scrum methodology
Experience writing technical documentation
Understanding of ServiceNow integrations & APIs
Preferred:
ServiceNow CSA or CIS Certification
Experience with ITOM / HRSD / CSM
Experience with REST/SOAP APIs
Knowledge of ServiceNow scripting (JavaScript)
Job Title: Lead Tech BA with Service Now
Location: Charlotte, NC (Hybrid)
W2 Contract
Job Summary:
We are seeking a Technical Business Analyst with strong ServiceNow experience to bridge business needs and technical solutions. The ideal candidate will gather requirements, design workflows, and support ServiceNow implementations across modules such as ITSM, ITOM, HRSD, or CSM.
Key Responsibilities:
Gather, analyze, and document business and technical requirements
Translate business needs into ServiceNow solutions
Configure and support ServiceNow modules (ITSM, ITOM, HRSD, etc.)
Create user stories, BRDs, and functional specifications
Work closely with developers, architects, and stakeholders
Support integrations, testing (UAT), and deployment activities
Ensure best practices in ServiceNow implementation
Required Skills:
5+ years as Business Analyst
3+ years hands-on ServiceNow experience
Strong knowledge of ITSM processes (Incident, Change, Problem, CMDB)
Experience with Agile / Scrum methodology
Experience writing technical documentation
Understanding of ServiceNow integrations & APIs
Preferred:
ServiceNow CSA or CIS Certification
Experience with ITOM / HRSD / CSM
Experience with REST/SOAP APIs
Knowledge of ServiceNow scripting (JavaScript)
