Overview of team purpose The Technology and Data department ensures that London & Partners maintains a secure, scalable, and resilient technological ecosystem that underpins the organisation’s strategic goals and daily operations. We promote the effective use of technology and data, fostering collaboration to drive innovation, enhance internal processes, and support informed decision-making across the organisation. Purpose of the role The Technical Business Analyst will support the growth of London’s economy by helping London & Partners become a best-in-class organisation for technology, data, and knowledge management. This role will play a key role in ensuring the organisation’s technological ecosystem meets high standards of service for both internal teams and external clients. The role will drive continuous improvement and innovation, helping to optimise business processes and deliver effective technology solutions. The FTC Analyst will focus on mapping end-to-end processes and conducting customer journey analysis to evaluate technical requirements. This assessment will be used to review our current software landscape and support the Director of Technology and Data in developing a robust technical strategy and roadmap. Key Tasks • Support the organisation in leveraging technology effectively by engaging with stakeholders to understand key business processes. • Gather and validate requirements, translating them into precise technical specifications to enhance or develop systems and applications. • Coordinate and support User Acceptance Testing (UAT) by developing test scenarios, working with stakeholders to validate that solutions meet business requirements, and ensuring any defects are documented and addressed before deployment. • Gain a thorough understanding of London & Partners’ operations and the wider sector, to support the development of functions and services that align with organisational goals and meet the needs of both internal and external stakeholders. • Maintain the data integrity and security of London & Partners’ systems and applications by developing, administering, and implementing appropriate policies and procedures. • Ensure that all proposed business solutions are aligned with London & Partners’ strategic objectives and technology roadmap, and are delivered in accordance with the organisation’s established project governance framework. • Provide support to the programme office throughout the entire project lifecycle, ensuring business requirements are successfully delivered and any issues are proactively identified and addressed within agreed timeframes. • Stay informed on emerging technology and data trends, assessing their relevance and potential to enhance business processes, support innovation, and contribute to London & Partners’ strategic goals You’ll have/bring • A focused and collaborative mindset to working across teams and the wider London & Partners community, contributing to cross-functional initiatives that support the organisation’s strategic objectives. • A positive, service-oriented mindset to stakeholder engagement and demonstrates a strong commitment to delivering high-quality outcomes. • Support UAT by preparing test scenarios, coordinating with stakeholders, and validating solutions using tools like Azure DevOps, Jira, and test management tools. • Strong technical expertise in SQL, Salesforce, SharePoint, Microsoft Teams, Office 365, Microsoft Power Platform, Microsoft Dynamics Business Central, MS Fabric (desirable) and workflow development. • Proficient in creating and utilising data visualisations with tools like Power BI, with solid expertise in system integration tools such as Supermetrics and a strong understanding of data governance principles. • Experience in process mapping, business requirements gathering, facilitating stakeholder workshops, developing user stories, and producing clear, high-quality documentation to support system and process improvements. • Extensive experience working within both Waterfall and Agile project environments, with strong capabilities in project planning, progress tracking, change and team management, risk and issue analysis, and budget oversight. • Experience in building trusted relationships and managing expectations with stakeholders and business users at all levels within London & Partners. • A proven ability to lead and support the successful delivery and implementation of enterprise systems and applications, that drive innovation and operational efficiency. • Confidence in communication, with the ability to translate complex technical concepts into clear, accessible language for both technical and non-technical audiences across the organisation. • Experience in supporting the testing of APIs by defining test scenarios, validating data exchanges between systems, and ensuring integrations meet both functional and business requirements. • A proven ability to adapt effectively to shifting priorities and changing organisational needs, maintaining focus and productivity in dynamic and fast-paced environments. • Effective leadership skills and ability to actively listen, communicate and motivate others to achieve results, including mentoring and supporting other team members. • Willingness to provide proactive support to colleagues across the Technology and Digital teams during periods of high demand, contributing flexibly to shared priorities as needed. • A flexibility in undertaking reasonable additional duties as required by their line manager. You’ll Get • To join a fast paced, flexible and inclusive social enterprise • Hybrid working environment • 30 days’ holiday in addition to UK public holidays • Excellent employer pension contribution and Medical Cash Plan Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.