Aloha, seeking a Technical Business Analyst for a local bank in Honolulu, Hawaii Contract to Hire | Monday to Friday | Hybrid: MUST LIVE ON OAHU!!!! Description • Responsible for making decisions requiring application expertise or specialized knowledge. • Leads advanced production issues and works closely with cross-functional teams, vendors, and Business Units to troubleshoot. • Presents or explains new features/functions to management, business units, and/or high-profile customers. • Mentors and trains lower-level staff. • Identifies and implements processes to work more efficiently and effectively. • Runs reports and analyzes data to provide insights to product management, business units, and management for decision-making or troubleshooting purposes to identify patterns, discrepancies, and areas of improvement. • Leads troubleshooting efforts and analysis of high-priority issues. • Maintains system interfaces and data integration required for the successful operation of the application. • Updates/changes system parameters for new products, services, security, etc. • Liaison between the business unit and external vendor as needed • Serves as application (functional and data) and business operations expert with an in-depth understanding of end-to-end application/system processing flow (including interfacing applications). • Provides business unit tier 3 support on customer issues, including those of high severity or complexity. Troubleshot issues, vendor escalations, and periodically talks to both customers and vendors over the phone. • Provides 24/7 on-call rotation support on high-severity system issues • Escalates and manages production issues until resolution. • Tests all system releases and tracks all issues prior to production release. • Maintains and updates application documentation, including but not limited to business process and application flow charts. • Develops and maintains training materials, including guides & cheat sheets • May lead specific training for internal business units. • Responsible for keeping systems in compliance with regulatory guidelines through the execution of various activities, including the preparation of risk assessments and the implementation of audit or compliance recommendations. • Assists with completing various activities involving Digital Banking Systems (e.g. user access reviews, provision of Network Access Request Forms) following corporate standards and guidelines outlined in Bank policies and procedures Project Support (15%) • May be responsible for approving business requirements and user acceptance testing. • Responsible for understanding releases or new services being implemented by the team and how they affect operational support. • Responsible for testing system releases and implementing minor configuration changes. • Manages and coordinates smaller projects and updates to the platform. • Leads the support of transitioning new or changed functionality from Implementations to Operations. Skills Project management, Client services, implementation, Business analysis, documenting requirements, analysis, documentation management, requirements gathering, documentation process, pmo, requirement gathering Pay And Benefits The pay range for this position is $35.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Honolulu,HI. Application Deadline This position is anticipated to close on Jun 16, 2025. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.