Key Responsibilities: • Act as the primary liaison between business stakeholders, clients, and technical teams to capture and translate requirements into clear user stories and product specifications • Lead requirements gathering sessions with internal and external stakeholders; create detailed business process flow diagrams, data mapping documents, and integration specifications • Own and groom the product backlog; prioritize features and enhancements based on business value and technical feasibility • Work closely with engineering teams to clarify requirements, support sprint planning, and ensure successful implementation of features • Analyze complex system integrations and data flows to identify gaps, dependencies, and opportunities for optimization • Collaborate with QA and development to define acceptance criteria and validate the functionality of delivered features • Troubleshoot technical issues across systems, including basic code-level debugging and SQL/database analysis • Understand and interpret relational database structures, write and review SQL queries, and ensure data integrity across systems • Communicate effectively with all levels of stakeholders, from developers to executive leadership, translating technical information into business terms and vice versa • Contribute to the creation of internal and client-facing documentation, including release notes, API guides, and integration support materials Required Skills & Qualifications: • 10+ years of experience in product ownership, business analysis, or a hybrid technical-functional role • Strong understanding of system integrations, APIs, and data mapping • Experience working with cross-functional agile teams and leading product lifecycle from discovery through delivery • Proven ability to elicit requirements, map business processes, and define user stories with clear acceptance criteria • Hands-on experience with relational databases (e.g., SQL Server, PostgreSQL); able to write and interpret SQL queries • Ability to debug or read through application code (basic knowledge of scripting or object-oriented languages is a plus) • Exceptional communication skills — written, visual, and verbal — with the ability to present complex concepts clearly to both technical and non-technical audiences • Experience with tools like JIRA, Confluence, Figma/Visio, Postman, and data visualization platforms (e.g., Power BI or Tableau) • Familiarity with Agile/Scrum methodology and SDLC best practices