Immediate need for a talented Technology Engineer (Genesys). This is a 10+months contract opportunity with long-term potential and is located in Columbus, OH (Hybrid; Only Local Candidates). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-74595 Pay Range: $53 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: • Key Skills; Genesys Engage environment • Voice/Email and Chat routing • IVR • Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system. • Nice IEX workforce management knowledge and connectivity • Virtual Hold queue to call back technology and connectivity. • Cyara monitoring and test platform • HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python • Good oral and written communication to interact effectively with Internal Business Partners • Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem • Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.