Underwriting Business Analyst

Join a dynamic team and contribute to the seamless execution of critical operations while leveraging advanced analytical tools in a fast-paced corporate environment. Enjoy the opportunity to influence operational efficiency and customer satisfaction within a large, well-established organization. Primary Services is excited to announce the role of Underwriting Business Analyst for a prestigious client in the energy industry. This role provides an excellent opportunity for mid-career professionals to leverage their analytical skills and operational expertise to support retail billing operations. The Underwriting Business Analyst will play a central role in ensuring accurate customer transactions, account maintenance, and monthly billing, collaborating across internal teams, external vendors, and utilities to maintain operational excellence. Responsibilities: • Develop a comprehensive understanding of the electricity and gas customer lifecycle, from contract initiation through final account processing. • Process daily operational tasks and electronic transactions using customer management systems. • Monitor and resolve transaction and billing exceptions within established SLAs, escalating issues when necessary. • Perform root cause analysis to address errors, exceptions, and process gaps, recommending and implementing solutions. • Utilize reporting and analytical tools, including Excel, SQL, and Power BI, to identify issues and ensure compliance with internal and external SLAs. • Support execution of new business initiatives and regulatory requirements. • Serve as a subject matter expert for transaction and billing inquiries. • Create and maintain process documentation for training and reference purposes; deliver training as required. • Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects. • Perform additional duties as assigned. Qualifications: • Bachelor’s Degree from an accredited university. • 3–5 years of operations or back-office experience. • Proficiency in Microsoft Word, Excel, and Outlook. • Experience with SharePoint, Power BI, and SQL Server Management Studio preferred. • Familiarity with the deregulated energy market preferred. • Previous energy or utility industry experience is a plus. • Strong analytical and mathematical skills; comfort working with large datasets. • High attention to detail and ability to prioritize tasks in a fast-paced environment. Want to be notified of similar positions? Visit www.primaryservices.com/signup/ to sign up and have notifications delivered straight to your inbox!