Position: Webex Video Conferencing Engineer Location: Erlanger KY (Onsite-5days/Week) Duration: Longterm contract Job description Cisco WebEx and Cisco IP Telephony IPT Support SME , Avaya Experience 6-8 Years Job Summary We are seeking a highly skilled Support Subject Matter Expert SME to manage and support Cisco WebEx and Cisco IP Telephony IPT environments The ideal candidate will have 8-10 years of experience in providing operational support troubleshooting and maintenance of these collaboration and telephony platforms Key Responsibilities • Expertise Serve as the primary expert for Cisco WebEx and Cisco IPT technologies providing advanced technical support and guidance • Operational Support Provide daytoday operational support for Cisco WebEx and Cisco IPT environments ensuring high availability and performance • Troubleshooting Diagnose and resolve complex issues related to Cisco WebEx and Cisco IPT including performance bottlenecks connectivity problems and configuration errors • System Maintenance Perform regular maintenance tasks including patching upgrades and backups to ensure the stability and security of the environments • Deployment Manage the deployment of updates and configurations ensuring minimal disruption to services • Monitoring Monitor system performance and health using tools to identify and address potential issues proactively • Documentation Maintain detailed documentation of system configurations operational procedures and troubleshooting steps • Collaboration Work closely with network security and IT teams to support lifecycle management and ensure seamless integration • Compliance Ensure that environments comply with organizational policies and industry standards • Incident Management Lead incident management efforts including root cause analysis and implementing corrective actions to prevent recurrence • Capacity Planning Conduct capacity planning to ensure the environments can handle current and future workloads efficiently • Disaster Recovery Develop and maintain disaster recovery plans ensuring business continuity in case of system failures • Performance Tuning Perform performance tuning and optimization of applications and infrastructure to enhance system efficiency • Security Management Implement and manage security measures to protect environments from vulnerabilities and threats • Training and Mentoring Provide training and mentoring to junior team members fostering a culture of continuous learning and improvement Qualifications • Experience 5-8 years of experience in supporting Cisco WebEx and Cisco IPT environments Technical Skills • Cisco WebEx • Strong knowledge of Cisco WebEx solutions including WebEx Meetings WebEx Teams and WebEx Events • Proficiency in configuring and managing WebEx environments including user management meeting configurations and security settings • Experience with WebEx Control Hub for centralized management and monitoring • Familiarity with WebEx monitoring and performance tuning tools eg WebEx Analytics WebEx Status Dashboard Cisco IP Telephony IPT • Strong knowledge of Cisco IPT solutions including Cisco Unified Communications Manager CUCM Cisco Unity Connection and Cisco Unified Contact Center Express UCCX • Proficiency in configuring and managing Cisco IPT environments including SIP trunking call routing and voicemail • Experience with Cisco IPT monitoring and performance tuning tools eg Cisco Prime Collaboration Cisco Unified RTMT • Familiarity with network protocols eg TCPIP DNS DHCP and security protocols eg IPsec SSLTLS • ProblemSolving Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues • Communication Strong verbal and written communication skills with the ability to explain technical concepts to nontechnical users • Certifications Relevant certifications in Cisco WebEx and IPT technologies eg CCNP Collaboration CCIE Collaboration are a plus • Team Player Ability to work collaboratively with IT teams vendors and endusers Preferred Skills Experience with other collaboration and telephony platforms eg Microsoft Teams Zoom Mandatory Skills : Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM Warm Regards, Hariharan Technical Recruiter Smart IT Frame LLC hariharan@smartitframe.com