Workstation Engineer

Company Description Xcelerated Consulting Group, LLC (XCG) is a management consulting firm specializing in AI and Data Science services. We empower organizations with AI Transformation, Metaverse Development, IT Professional Placement, and Cloud solutions. Our services include Microsoft Copilot, Open AI Chat GPT, Cloud Migration, Data Lake Modernization, and XR Training. Based out of New York City, we help businesses harness technological advancements to boost revenue and efficiency. Role Description This is a contract, on-site role for a Workstation Engineer located in the New York City Metropolitan Area. The Workstation Engineer will manage and maintain workstation environments, providing technical support and troubleshooting for end-user hardware and software. Day-to-day tasks include setting up workstations, diagnosing and resolving issues, ensuring security protocols are followed, upgrading systems, and maintaining documentation of configurations and installations. The successful candidate will join the AMER IT team as a consulting Patch Management Workstation Engineer to assist with security vulnerabilities remediation, workstation infrastructure maintenance, and support. The ideal candidate should have a minimum of 3 years of experience in the financial industry with a solid knowledge of core infrastructure technologies such as Microsoft SCCM/MECM, scripting (Powershell and Power Query), Microsoft Operating Systems, and will possess excellent communication, coordination, and documentation skills. Qualifications • Support for Windows workstation security remediation and patch management via SCCM • Support for application patching/security package deployment • Patch management research and remediation for workstations (Laptops, Desktops), virtual desktops • Hands-on involvement in patch completion if the automated cycle fails • Automation of mundane tasks via PowerShell and Power Query, where applicable, for workstation support • Work with the IT Support team when tickets/issues are assigned • Work directly with the users to schedule appointments for workstation maintenance • Proficient in using Microsoft SCCM/MECM, Powershell, and an Expert in Windows Workstation OS management • Some knowledge of Qualys or an equivalent system is a plus • Effective oral and written communication and documentation skills are essential • End-user support experience is required