Required Skills: Zendesk Sunshine Conversations API Expertise • Deep knowledge of Sunshine REST APIs (messages, conversations, webhooks). • Experience handling user metadata, profiles, and events. • Ability to manage authentication, API keys, secrets, and webhooks configuration. AI & Chatbot Integration Experience • Proven track record integrating Zendesk with AI services like GPT-4, OpenAI, Claude, Watson, Ada, or similar. • Experience designing and managing conversational flows and context-aware interactions. • Skilled in troubleshooting and optimizing chatbot logic and responses. Webhooks and API Development • Strong proficiency in server-side programming (Node.js, Python, or equivalent). • Experience building webhook services and managing real-time messaging. • Familiarity with SDKs and tools provided by Zendesk Sunshine. Data & Security Management • Expertise in securely managing sensitive API keys and user data. • Knowledge of best practices for scalability, rate-limiting, and error handling. Administration • Ability to navigate Zendesk Admin Center configurations (integration groups, escalation, messaging channels). • Familiarity with custom objects, profiles, and event data models within Zendesk Sunshine.