• Deadline Date: Monday 21 July 2025 • Location: Braine-l'Alleud, BELGIUM • Required Start Date:1 September 2025 Deadline Date: Monday 21 July 2025 Requirement: L3 Application Support (COTS & Cloud Technologies) Location: Braine-l'Alleud, BELGIUM Full Time On-Site: Yes Not to Exceed: 2025 Base: 7,695 EUR NTE/sprint (15 sprints, total NTE 115,425 EUR) 2026, 2027, 2028, 2029 OPTIONS Period of Performance: 2025 BASE: 1 September 2025 Required Security Clearance: NATO SECRET Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria: Current National or NATO SECRET clearanceNationality of one of the NATO member countriesCurrent work visa for the specific location if applying for an in-country position Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted. Introduction: The NCI Agency (hereafter referred to as the “Purchaser”) is seeking an L3 Application Support Engineer (COTS & Cloud Technologies) to provide ongoing support for the NBAC Business Area during the migration of on-premise applications to the cloud. This role will focus on ensuring continued L3 support for existing COTS applications while also offering expert guidance and consultation on cloud migration efforts when required. Objectives: This Statement of Work aims to enhance the support model for NBAC-delivered services, focusing on maintaining existing on-premise COTS applications while providing support during the assessment and migration to cloud infrastructure. The ideal candidate should have: • Expertise in COTS application deployment and support • Strong background in cloud technologies (Azure/AWS) • Proven experience in configuring and supporting Atlassian Jira Service Management, with a solid understanding of other Atlassian products • Strong analytical, problem-solving, and organizational skills • The ability to document processes and provide training on tools and best practices. Qualifications: This role is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance with HR Applications services. The proposed person to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service. The consultancy support for this work requires an experienced Service Engineer (L3 Support) with the following qualifications: 1. Technical Proficiency: • Expert knowledge of Linux server infrastructure and Windows server infrastructure. • Expert knowledge in designing, implementing, and optimizing Jira Service Management projects, including request types, workflows, screens, fields, security, SLA’s and automation rules. • Expert knowledge in configuring and managing JSM portals. • Strong experience with Advanced JQL (JIRA Query Language) for reporting, filtering and dashboard creation. • Understanding of JSM security best practices including project and global permissions. • Deep knowledge of Software Programming Principles. • Good knowledge of JAVA or Groovy Programming Language • Good knowledge of Version Control Systems such as GIT. • Good understanding of Microsoft Azure or Amazon AWS. • Good knowledge of Microsoft Entra ID. • Good knowledge of REST APIs for custom integrations. • Good knowledge of Docker and Kubernetes technologies. • Good knowledge of configuration of Continuous Integration (CI) and Continuous Deployment (CD) in Azure DevOps. • Good knowledge of implementing monitoring and logging solutions such as Prometheus, Grafana. • Expert Knowledge of web servers such as IIS and Apache Web Server. • Strong understanding of ITIL principles (Incident, Problem, Change, Request Fulfilment, Service Level Management) and their application in JSM projects. • Good experience of the Agile Methodology. • Expert knowledge of networking infrastructure. • Expert knowledge of PKI. • Deep understanding of security constraints and requirements in CIS. • Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards. • Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint. • Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges; • Experience (at least two years) in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); SW change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools. • Knowledge of NATO HR processes; • Knowledge and experience in state-of-the-art technologies, relevant to software engineering: Technologies and standards (at least 4 of them): HTML5, REST Services, Web Services, XML, SQL, Visual Basic for Applications; Application server technologies and Relational data base management systems; programming languages and platforms like .NET, C#, JAVA, Groovy, JavaScript;