• Deadline Date: Monday 21 July 2025 • Location: Braine-l'Alleud, BELGIUM • Required Start Date: 25 August 2025 Deadline Date: Monday 21 July 2025 Requirement: L3 Application Support Location: Braine-l'Alleud, BELGIUM Full Time On-Site: Yes Time On-Site: 100% Not to Exceed Rate: 95 EUR Total Scope of the request (hours): 770 Required Start Date: 25 August 2025 Required Security Clearance: NATO SECRET Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria: Current National or NATO SECRET clearanceNationality of one of the NATO member countriesCurrent work visa for the specific location if applying for an in-country position Any applications that do NOT meet all the above – and do not CLEARLY show these on the CV - will be deleted. Duties and Role: Under the direction / guidance of the local NCIA Service Delivery Manager or the NCIA Service Area Owner, the following activities will be supported: Containerization and Kubernetes • Implement and manage Kubernetes environment that run in private cloud environments Cloud Configuration (Azure, AWS) • Configure CI/CD Pipelines • Manage EntraID Groups and Roles • Manage and configure different Cloud components COTS End-User Support: • Provide third-level support for end-user queries. • Troubleshoot and resolve software issues, ensuring minimal disruption to users. • Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution. Incident Logging and Tracking: • Log and track support incidents using the helpdesk ticketing system. • Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels. Escalation: • a) Escalate complex issues to vendor support or appropriate teams when necessary. • b) Follow up on escalated issues to ensure timely resolution and user satisfaction. Knowledge Base Management: • Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. • Share knowledge and best practices with team members to improve overall service quality. Technical: • Controlling, managing and providing access to the restricted areas managed by the business area. • Ensuring the proper functionality and security of software and hardware managed by the NBAC. • Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications. • Providing support to NBAC team for security approval and accreditation of software applications and CIS. • Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services. Communication and Collaboration: • Communicate effectively with users to understand their issues and provide clear instructions. • Collaborate with IT teams to resolve issues and improve service delivery Requirements: Skill, Knowledge & Experience: • The candidate must have a currently active NATO SECRET security clearance The consultancy support for this work requires an experienced Service Engineer (L3 Support) with the following qualifications: Technical Proficiency: • Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads. • Expert knowledge of Linux server infrastructure, Windows server infrastructure and Active Directory. • Expert knowledge of Microsoft SQL Server 2016-2022 and IIS based web servers. • Expert knowledge of networking infrastructure. • Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure. • Expert knowledge of PKI. • Expert knowledge and experience in state-of-the-art technologies, relevant to software engineering: Technologies and standards (at least 4 of them): HTML5, REST&Web Services, XML, HTTP, SQL, Visual Basic for Applications; • Expert knowledge and experience in Identity Management (OAuth, OIDC, SAML2) application integration; • Expert knowledge and experience in Application server technologies and Relational data base management systems; • Expert knowledge and experience in Programming languages and platforms - .NET/C#, JAVA, JavaScript; • Expert knowledge and experience in Task automation through scripting in both Windows and Linux. • Deep understanding of security constraints and requirements in CIS. • Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards. • Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint. • Experience and good knowledge of the following COTS technology: GENPACT Sequence Kinetics or Sequence Cora; CITI Manage ID; Atlassian products (Jira, Jira Service Management, Confluence) Wolters Kluwer TeamMate • Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges; • Very good knowledge and at least two years experience in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non- • functional requirements for Operations & Maintenance); SW change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools. • Knowledge of NATO HR processes